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Patient aggression towards health care professionals

100%

Mroczek B., Mormul J., Kotwas A., Szkup M., Kurpas D.

Progress in Health Sciences

2014

vol. 4

issue 2

67-74

Purpose: To estimate the frequency of aggressive behaviors in health care institutions, and determine their influence on emotional reactions of medical workers. Materials and methods: The study involved 201 health care professionals from the regions of Lower Silesia and Opole in Poland. The authors employed the exposure to patient aggression inventory, based on the questionnaires of Merecz and Nowicka & Kolasa; this inventory divides patient aggression towards medical workers into seven different forms. Results: In over 90% of cases, health care professionals fell victim to patient aggression in a workplace. It mostly took forms of verbal aggression, a raised voice and shouting. A physical attack was reported by 45.6% of the surveyed; it resulted in physical injuries in 27.9% of psychiatric hospital workers and 24.7% of general hospital workers. As a reaction to patients’ verbal aggression, medical workers usually calmly explained that such behavior was improper. Violence and aggressive behaviors of patients evoked workers’ anger, fear, a feeling of resignation and the loss of their sense of safety. In most case's victims of patient aggression either coped with the problem themselves or asked their co-workers and superiors for help. Conclusions: Aggressive behaviors of patients arouse in medical staff, mostly anger. Medical workers usually cope with patient aggression themselves; nurses more often than other health care professionals ask their superiors and co-workers for help. It is necessary to conduct further research into the problem of patient aggression towards medical staff so that actions ensuring safety for workers can be taken.

Multi-criteria decision analysis of occupational stress among healthcare professionals in Nigeria

75%

Amole B., Adebiyi S., Dakare O.

Progress in Health Sciences

2018

vol. 8(1)

109-121

Introduction: Stress among healthcare professionals has become a major issue in healthcare organizations operating at the domestic, international and global fronts. This profession however, requires people to be physically, emotionally and mentally alert, in order to care for other people. Purpose: To ascertain stress factors among healthcare professional in Nigeria. In order to rank and establish causal relationships among the various stress factors using the Multi-Criteria Decision Making methods (MCDM). Materials and methods: A validated AHP-based questionnaires was used to conduct a survey of 386 healthcare professionals from two tertiary teaching hospitals in South-west, Nigeria, using proportional quota sampling procedure. Results: The results reveal that relationship factor has the most significant impact on the stress of healthcare professionals with an Eigen vector of 0.3531. It finds also that the role factor has the least significant criterion, having an Eigen vector of 0.0778. At the global level of ranking the alternative decision occupational stress factor, speed of change has the highest priority, the least being financial problems. Conclusions: In comparison with others, the health care profession is highly stressful, due mainly to the fact that it has a higher rate of psychological distress. Keeping this in mind, this study has examined what determines occupational stress among healthcare professionals in teaching hospitals in Nigeria.

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2 Progress in Health Sciences

1 Adebiyi S.

1 Amole B.

1 Dakare O.

1 Kotwas A.

1 Kurpas D.

1 Mormul J.

1 Mroczek B.

1 Szkup M.

1 2018

1 2014

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Patient aggression towards health care professionals

Multi-criteria decision analysis of occupational stress among healthcare professionals in Nigeria