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Wykorzystanie SNA w pomiarze efektywności instytucji publicznych

100%
Adamus-Matuszyńska A.
Studia Ekonomiczne
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2013
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vol. 168
13-24
EN
Social network analysis (SNA) can be applied both within and between organisations. The paper draws attention to potential application of SNA to research organisations in the public sector. Literature review about the method as well as public sector lets to introduce a SNA framework to measure the effectiveness of public organizations. In the presented theoretical research it is assumed that every organisation is an example of network understood as a communication system determining organizational issues and its effectiveness. The paper suggests that individuals and groups which belong to the public organisation may have an impact on both formal structural variables as well as informal relationships in and between organisations. All these elements determines the effectiveness of a public organisation in undertaking public services.
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Stopień zaawansowania wiedzy w usługach w krajach Unii Europejskiej

84%
Węgrzyn G.
Studia Ekonomiczne
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2014
|
vol. 197
68-78
EN
The article describes the advancement level of knowledge in the services sector and classifies the EU economies by the level of service sector quality, with particular regard to Poland's rank in such a classification. The analysis method applied was Ward's hierarchical cluster analysis. The study objective was to classify EU economies by the quality level of their services sectors. The diagnostics used in the analysis consisted of eleven standardized variables. With regard to the distance between variables, five clusters were recognised. The advancement level of knowledge in the services sector placed Poland in the same class as Slovenia, Bulgaria, Hungary, Latvia and Croatia.
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