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EN
Information and communication technologies play a vital role in the lives of individuals, social groups or society as such. This fact is related not only to new devices but also to a further- and further-reaching software offer. Nowadays, e-services are offered not only by commercial entities (eg. e-banking or electronic trade platforms) but also by central administration (eg. mDokumenty [personal documents available on electronic devices], Regionalny System Ostrzegania [Regional Warning System] or by self-governments (eg. the application BLISKO). Frequent use of these programmes requires providing data which, when improperly secured, may be taken advantage of by criminals. Users, both individual and institutional ones, should remain alert while availing themselves of information and communication technologies. That is why, diagnostic research with respect to estimating threats – also in the realm of internal security – resulting from technological development is so important. Underestimating dangers may result in risky behaviours. Negligence or simply not conducting this sort of explorations usually lead to misfired educational-informational actions or to the increase in the number of crimes. The present paper presents the results of the research conducted among the inhabitants of Kuyavian-Pomeranian voivodeship in the area of threats to internal security, with the threats being contingent upon the development of ICT.
EN
The article contains results of surveys carried in Kuyavian-Pomeranian province among employees and beneficiaries of the Regional Branch of the Agricultural Market Agency in Bydgoszcz. The surveys questionnaire and interview were conducted from September 2009 to March 2010. General population covered 30700 beneficiaries and 52 employees. It could be assumed that with the 6% margin of error, the population of beneficiaries amounted to 186 people. As much as 32 employees answered the questions raised in the questionnaire. Both groups of respondents highly appreciated or adapt to customer expectations and the level of services offered by the Branch. In addition, nearly 80.0% of the beneficiaries very highly or highly rated their satisfaction with the services provided by the unit. Based on the survey can be concluded that both the employees and beneficiaries of the RB and AMA in Bydgoszcz positively evaluated the activities of the Branch.
PL
W artykule przedstawiono wyniki badań, przeprowadzonych na terenie województwa kujawsko-pomorskiego wśród pracowników i beneficjentów Oddziału Terenowego Agencji Rynku Rolnego w Bydgoszczy. Okres badawczy trwał od września 2009 roku do marca 2010 roku. W badaniach posłużono się ankietą i wywiadem kwestionariuszowym. Populację generalną stanowili beneficjenci w liczbie 30 700 osób oraz pracownicy w liczbie 52 osób. Przy założeniu 6% błędu, populacja badana beneficjentów wyniosła 186 osób. Na pytania zawarte w ankiecie odpowiedziało 32 pracowników. Obie grupy respondentów bardzo wysoko bądź wysoko oceniły dostosowywanie się do oczekiwań klientów oraz poziom usług oferowanych przez Oddział. Blisko 80,0% badanych beneficjentów bardzo wysoko lub wysoko oceniło swoje zadowolenie z usług świadczonych przez daną jednostkę. Na podstawie przeprowadzonych badań można stwierdzić, że zarówno pracownicy i jak i beneficjenci OT ARR w Bydgoszczy pozytywnie ocenili działalność Oddziału.
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