Liberalization on the electricity market in Poland is related to the possibility of free choice of electricity supplier. On a liberalized market, suppliers have to compete to gain new customers and retain the old ones. The suppliers have to satisfy the customers’ needs − which are more and more complex − and customize their approach. Therefore, negotiations of electricity sale conditions become an usual practice. The purpose of this study is to propose a way of supporting the negotiation process of electricity sale conditions between a supplier and a customer. To solve this problem, the scoring method has been used.
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