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Jakość usług instytucji użyteczności publicznej (IUP) a dobrobyt społeczny

100%
Biernacki M.
Zarządzanie Publiczne
|
2010
|
issue 3 (11)
19-32
EN
Subjective judgment of the prosperity in Poland does not become better despite a constant economic growth. CBOS (Centre of Public Opinion Research) researches show that for Polish people (97%) health is the most essential matter and that 75% persons are dissatisfied with the health service activity. Even only these numbers let observe the lack of the public prosperity optimization in Poland. Public utility services are personal, so they affect directly a feeling of the well-being. Undoubtedly, the quality of the services mentioned affects positively or negatively the prosperity of the whole population. A possibility of a public utilities evaluation in five dimensions has been shown in this paper: (1) in a professional dimension, i.e. efficiency; (2) in an economical dimension, i.e. productivity; (3) in a process-wise dimension, i.e. TQM; (4) in a personal dimension, i.e. consumer satisfaction; and (5) in a social dimension, i.e. public prosperity improvement.
2
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Udział krakowskich organizacji pozarządowych branży „pomoc społeczna i usługi socjalne” w zapewnieniu bezpieczeństwa socjalnego i rozwojowego jednostkom i rodzinom

75%
Parlicki M.
Colloquium Wydziału Nauk Humanistycznych i Społecznych AMW
|
2012
|
issue 3
211-238
EN
This dissertation provides comments on the essence of social security and developmental security as a status, process, value, need, and basic civil right as well as the role of the state in eliminating threats to such security. Issues related to the role of welfare as an institution of the state’s social policy in providing security to individuals and families in difficult or crisis situations have also been discussed. The dissertation describes the level of involvement of Krakow non-governmental organizations in running welfare institutions and providing high-quality public utility services as well as presents examples of good practices by Krakow non-governmental organizations providing social and developmental security to selected categories of people.
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