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  1. 2 Studia Ekonomiczne

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  1. 1 Kania R.

  2. 1 Sasak J.

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  1. 2 2013

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Wpływ implementacji narzędzi zarządzania procesowego na wzrost efektywności funkcjonowania spółek komunalnych

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Kania R.
Studia Ekonomiczne
|
2013
|
vol. 168
68-81
EN
The article presents the effects of the implementation of management sciences in the entities acting in the public sphere. Contribution to verify the usefulness of management tools in an organization of this kind was the use of process mapping methods in Municipal company - MZGM TBS Ltd. Mapping of process was to improve the public procurement procedure. Particular emphasis was placed on the consequences of impacts of normative order and its relationship to the effectiveness of municipal company.
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Benchmarking procesów jako narzędzie doskonalenia administracji publicznej

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Sasak J.
Studia Ekonomiczne
|
2013
|
vol. 169
190-198
EN
The creation of civil society leads to greater and more active participation of citizens in local and regional management. The current standards of providing public services based on the traditional model of administration are becoming inefficient. Consequently, methods for improving public administration should be developed. One of the methods which can be used for improving public administration is benchmarking. The aim of the paper is to present the possibilities for using process benchmarking as a tool to improve public administration in Poland.
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