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1

SATISFACTION FROM THE QUALITY OF SERVICE OFFERED BY A PUBLIC ADMINISTRATION UNIT - A SUGGESTED MEASUREMENT SCALE AND ITS EVALUATION (Zadowolenie klienta z jakosci obslugi w urzedzie - propozycja i ocena skali pomiarowej)

100%
Stach P., Bak J.
Organization and Management
|
2009
|
issue 2(136)
87-97
EN
Satisfaction of a customer or client, whether that of a commercial organization or a public administration unit, is nowadays regarded to be a priority. Hence the need to measure customer satisfaction, and perform the measurement in a way which yields accurate result. This can be accomplished by using reliable and valid measurement instruments. In the article the authors presented the process of validation of the proposed scale for measuring the service satisfaction level of 'client' of the public administration unit. The empirical part of the article is preceded by an overview of the theory underlying the concepts of satisfaction and its measurement, customer service quality, as well as validity and reliability of a scale. As a result, the satisfaction measurement scale is presented which satisfies the requirements of validity and reliability.
2

BRIEF PARTNER BEHAVIOURAL CONTROL SCALE (B-PBCS): DEVELOPMENT AND VALIDATION

100%
Sağkal A. S., Özdemir Y., Aydoğan D.
Studia Psychologica
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2021
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vol. 63
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issue 1
77 – 93
EN
Despite the large growth of close relationships literature, partner behavioural control has been rarely the primary focus of research. It is also evident that the instruments for measuring partner behavioural control are scarce. Thus, the present study aims to develop and validate a 9-item Brief Partner Behavioural Control Scale (B-PBCS). The validity and reliability of the B-PBCS were examined in a sample of emerging adults (N = 511; 81.8% females; Rangeage = 18-25) who are currently in a premarital romantic relationship. To assess psychometric properties of the B-PBCS, we conducted a series of tests examining factor structure (exploratory and confirmatory factor analyses), measurement invariance (configural and metric invariance), reliability (internal consistency and test-retest reliability), and predictive validity. The results demonstrated that the B-PBCS has a two-factor solution (overt and covert partner behavioural control), acceptable measurement invariance, internal consistency, test-retest reliability, and predictive validity. The overt partner behavioural control at baseline assessment has been linked to romantic relationship conflict and psychological distress at 14-week follow-up assessment even after controlling for sex, age, and relationship duration. In conclusion, the B-PBCS offers a valid and brief measure for assessing partner behavioural control.
3

SLOVAK VALIDATION OF THE TRANSGRESSION-RELATED INTERPERSONAL MOTIVATION INVENTORY (TRIM-18)

75%
Záhorcová L., Dočkal V.
Studia Psychologica
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2022
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vol. 64
|
issue 4
390 - 404
EN
The goal of this study was to validate the Transgression-Related Interpersonal Motivation Inventory (TRIM- 18) on the Slovak population. One non-functional item had to be excluded from the Slovak version of the TRIM-18, so it is referred to as TRIM-17. The scale was verified on a representative group of adults in the productive age bracket of 18-65 years (n = 1209). The three-factor structure of the scale was corroborated. The interrelated factors of avoidance and revenge correlate negatively with the factor of benevolence. All three subscales show sufficient internal consistency (ω = .77 – .94 in different groups), and the total score has reliability of ω = .94 – .96. The validity of the questionnaire was corroborated by criterion validity (high correlations with other forgiveness scales) and construct validation (convergence with satisfaction with life and happiness, and divergence with anxiety, depression, and anger).
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