Results found: 2

Search results

Search:
in the keywords: convenience stores

Sort By:

Limit search:

Customer Perceived Value Towards Convenience Stores in Malaysia: The Influence on Customer Satisfaction,Loyalty and Retention

100%

Animashaun A., Tunkarimu T. I., Dastane O.

Journal of Marketing and Consumer Behaviour in Emerging Markets

2016

issue 2(4)

4-27

Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a result leads to customer loyalty and retention for convenience stores in Malaysia. Independent variables such as functional, conditional, social, emotional and economic values were taken into account; the number of 200 customers were sampled, using a blend of explanatory and descriptive research design and a quantitative research method. The reliability was measured ranging from (α =.560-.966) using Cronbach’s alpha. The application of descriptive statistics and correlation analysis was intended to explain the relationship between the independent and dependent variables of the research, whereas the inferential statistics and linear regression were used to test the hypotheses; with a signifi cance level p ≤ 0/05 whereby the fi ndings of the research showed that economic value has a high infl uence on customer satisfaction as well as loyalty and retention. However, based on the fi ndings customers are highly infl uenced by the economic value they get from a convenience store. Among the realistic contributions are positioning value pricing, formulating a strategy that encourages convenience value, connects to customers’ emotions during shopping and also creates a diverse approach that sets a convenience store apart from another. However, there is a need for future studies to extend the model of this research by adding other perceptions such as demographic features of the consumers.

Formaty stacjonarnego handlu detalicznego FMCG w Polsce – stan i kierunki rozwoju

81%

Kłosiewicz-Górecka U.

Problemy Zarządzania

2016

issue 1/2016 (57), t.1

89-105

Format handlu to określony sposób prowadzenia sprzedaży detalicznej lub hurtowej w postaci stacjonarnej lub niestacjonarnej. Celem artykułu jest identyfikacja zmian, jakie zaszły w formatach stacjonarnego handlu detalicznego Fast Moving Consumer Goods (FMCG) w Polsce w latach 2008–2015. Analizą objęto hipermarkety, supermarkety, domy towarowe i handlowe, sklepy dyskontowe, convenience stores i sklepy wyspecjalizowane z artykułami żywnościowymi oraz punkty sprzedaży artykułów kosmetycznych i wyrobów toaletowych. Przedmiotem analizy są: zasoby rzeczowe, oferta asortymentowo-usługowa, ceny, komunikacja z klientami. Artykuł przygotowano na podstawie danych GUS, w tym specjalnie zamawianych przez Instytut Badań Rynku, Konsumpcji i Koniunktur (IBRKK), a także materiałów ze źródeł wtórnych obejmujących referaty, artykuły i wywiady z przedstawicielami handlu opublikowane w prasie fachowej. Wykorzystano także wyniki własnych badań i informacje pozyskane bezpośrednio od przedsiębiorców podczas spotkań z przedstawicielami handlu. Artykuł ma charakter analityczno-opisowy.

The notion ‘trade format’ means a particular way of carrying out retailing or wholesaling, in the stationary or non-stationary form. The aim of the article is to identify the changes that took place in formats of stationary retail trade in fast moving consumer goods (FMCG) in Poland in 2008–2015. An analysis comprised hypermarkets, supermarkets, department stores and malls, discount stores, convenience stores, and specialized stores with food articles as well as points of sale of cosmetics and toilet preparations. The object of the analysis included: assets, assortment and service offer, prices, communication with customers. The article was prepared on the basis of CSO (GUS) data, including those specially ordered by the Institute for Market, Consumption and Business Cycles Research (IBRKK), as well as various materials from secondary sources, including papers, articles, and interviews with trade representatives published in the business press. The author also made use of information acquired directly from entrepreneurs during meetings with trade representatives as well as quantitative and qualitative methods of contents analysis. The article is of the analytical and descriptive nature.

Refine search results

1 Journal of Marketing and Consumer Behaviour in Emerging Markets

1 Problemy Zarządzania

1 Animashaun A.

1 Dastane O.

1 Kłosiewicz-Górecka U.

1 Tunkarimu T. I.

2 2016

Search results

Customer Perceived Value Towards Convenience Stores in Malaysia: The Influence on Customer Satisfaction,Loyalty and Retention

Formaty stacjonarnego handlu detalicznego FMCG w Polsce – stan i kierunki rozwoju