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EN
Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004). Methodology: This instrument builds on the conceptual model espoused by Insel and Moos (1974), Gordon (1973), Fletcher and Nusbaum (2010), Amabile et al. (1996), and Spector (2003). The scale included items elicited through a literature review, the use of the Delphi technique with a panel of experts, and tested on 824 full-time employees from nine service sector industries and five major cities in India. Findings: The Work Environment Services Scale (WESS) is a reliable and valid scale useful for measuring the nine work environment factors in the Indian services organization, with its own norms and a detailed manual. Originality/Value: The prevailing scales for measuring work environment do not capture the influence of ethics, recreation facilities, and the impact of social giving on the work environment. Most scales were suitable for sectors in the Western context, and there were no Indian scales measuring service employees’ perception of their work environment.
EN
The aim of the article is to emphasize that employee age is a one of the most important elements if their diversity. It may influence kind of their needs and work expectations. What motivates generation X and Y employees? Which motivators are the most valuable for people because of their ethnicity? Are any differences or not? In this article results of own scientific research will be presented. In the scientific process took part respondents from 28 countries from Poland, other European countries, USA, Canada, New Zealand, Bangladesh etc. Their opinions let to construct efficient motivation systems taking into consideration age and ethnicity of employees
EN
The influence of monetary incentives on the motivation of employees was considered in this article. A calculation of the interrelationship between monetary rewards and labour productivity was provided, as the most visible quantitative indicator of employee motivation. In the course of this research, the specific components of the overall payroll were examined, and their impact on the productivity of employees was determined. The results of the study indicated that extra pay, bonuses, and inducement pay had a positive linkage with labour productivity, whereas the basic wage level and indexation were not found to have a significant effect on motivation. It was considered important to establish the most suitable recommendations for managers, in terms of improving their system of financial rewards with the objective of enhancing the level of employee motivation.
PL
Celem artykułu jest rozpatrzenie wpływu bodźców monetarnych na motywację pracowników. Przeprowadzono rozliczenie związku między bodźcami monetarnymy i wydajnością pracy, jako najbardziej oczywistym ilościowym wskaźnikiem motywacji pracowników. W pracy rozpatrzono elementy konstrukcyjne funduszu pracy, a także określono ich wpływ na wydajność pracy. Wyniki badania pokazały, że istnieje pozytywna korelacja między dopłatami, premią, nagrodami finansowymi i wydajnością pracy, w tym czasie jak istotnego wpływu pensji i ideksacji na motywację nie było stwierdzono. Uzasadniono odpowiednie rekomendacje dla menedżerów, co do doskonalenia systemu nagród finansowych w celu zwiększenia motywacji pracowników
EN
Research background: Job crafting based on individual initiative represents a new form of work design, supporting stability in increasing work performance. In many cases, this method proves to be an effective way of increasing employees' work engagement, mainly because of the mediated autonomy in their work performance and the greater meaningfulness that results from it. The basis of job crafting is employee support, which initiates working behavior focused on proactivity in creating and adapting work to the subjective requirements of the employee's individuality. The available literature highlights various approaches that mediate individual topics, with which companies try to stimulate employee behavior, the expected result of which is job crafting, which leads to an increase in work performance. Purpose of the article: The goal of the study is to identify current research directions in the field of job crafting, specifically in relation to increasing work performance. Methods: The Web of Science database was used to identify the main directions of research in the relevant literature. Research was directed at peer-reviewed articles published in journals indexed in SSCI as Q1 and Q2. The resulting number of articles was identified based on the PRISMA selection method. Findings & value added: By analyzing the literary sources, we have identified 4 important research topics that the authors of the scientific articles addressed. The most widespread topic was work engagement and its influence on job crafting. In the second topic, the authors addressed the issue of how job crafting supports the meaningfulness of work. The third research topic that the authors addressed was job crafting as a factor of employee autonomy. The fourth theme identified was the influence of leadership and management support on job-crafting behavior. The paper offers the reader a systematic and clear list of available quality resources that can help them in their personal research related to job crafting and work performance. In addition, the results of our research may be useful for companies trying to improve the work performance of their employees.
PL
W ujęciu klasycznym „dysfunkcja” oznacza brak funkcjonalności, niefunkcjonalność, niedostosowanie do potrzeb, celów, zwłaszcza ludzkich lub społecznych [Słownik współczesnego języka polskiego, 1999]. W tym kontekście, celem opracowania jest podjęcie próby wskazania dysfunkcji w zarządzaniu zasobami ludzkimi, w sferze rozwoju i motywowania pracowników. Realizując cel pracy, autorzy zaprezentowali wyniki autorskich badań własnych w odniesieniu do wybranyc procesów personalnych i dokonali ich oceny pod względem prawidłowości funkcjonowania. W ramach rozwoju pracowników powołano się na badania przeprowadzone w roku 2012 p.n.: „Szkolenie i doskonalenie pracowników w warunkach kryzysu”. Natomiast dokonując analizy procesu motywowania pracowników, autorzy wykorzystali dane z badań p.n.: „Motywowanie pracowników w warunkach niepewności”, przeprowadzonych w 2013 r. Ostateczna konkluzja wskazuje na konieczność nieustannego rewidowania procedur personalnych pod kątem ich prawidłowego stosowania, a działania te powinny stanowić istotne wyzwania dla współczesnego zarządzania zasobami ludzkimi.
EN
In the conventional meaning, the word „dysfunction” means unadjustedness to needs and/or objectives, especially human or social ones. Therefore, the aim of the study is to indicate dysfunctions in HRM, especially in the sphere of development and incentivization of employees. To achieve this goal the authors presented the results of their research in relation to the selected personal processes and performed their evaluation in terms of regularity of functioning. As part of employee development the authors pointed to the research conducted in 2012 titled: „Employee training and development in crisis situations.” Additionally, when they performed the analysis of employee motivation process, they used the data from the research: „Employee motivation in insecurity conditions” conducted in 2013. The final conclusion indicates the necessity for continual revision of personal procedures paying special attention to their adequate implementation while these activities should set essential challenges to the contemporary HRM.
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