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ICT evaluation models and performance of medium and small enterprises

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Bayaga A., Adu E. O.

Journal for Perspectives of Economic Political and Social Integration

2014

vol. 20

issue 1-2

9-24

Building on prior research related to (1) impact of information communication technology (ICT) and (2) operational risk management (ORM) in the context of medium and small enterprises (MSEs), the focus of this study was to investigate the relationship between (1) ICT operational risk management (ORM) and (2) performances of MSEs. To achieve the focus, the research investigated evaluating models for understanding the value of ICT ORM in MSEs. Multiple regression, Repeated-Measures Analysis of Variance (RM-ANOVA) and Repeated-Measures Multivariate Analysis of Variance (RM-MANOVA) were performed. The findings of the distribution revealed that only one variable made a significant percentage contribution to the level of ICT operation in MSEs, the Payback method (β = 0.410, p < .000). It may thus be inferred that the Payback method is the prominent variable, explaining the variation in level of evaluation models affecting ICT adoption within MSEs. Conclusively, in answering the two questions (1) degree of variability explained and (2) predictors, the results revealed that the variable contributed approximately 88.4% of the variations in evaluation models affecting ICT adoption within MSEs. The analysis of variance also revealed that the regression coefficients were real and did not occur by chance

Implementation of Business Intelligence in An IT Organization - The Concept of An Evaluation Model

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Sitek T., Litka M.

Foundations of Management

2013

vol. 5

issue 3

61-74

This paper presents the issue of assessing the validity and effectiveness of implementing a Business Intelligence system in an IT Support Organization. This entity provides IT services to external clients involving, in particular, the storage and processing of large amounts of data. The vast amount of realized projects and also incidents reported in connection with those projects prevented effective decisions from being made without the support of dedicated technologies. The authors present the problems encountered by the studied entity and describe the tool that was selected to improve the situation. The aim of this study is to measure and describe the key processes in the organization on the basis of prepared aggregated measures, first prior to the implementation of the BI system and then a year after its implementation. The evaluation model developed by the authors allowed the assessment of the key aspects of the company’s operation over 2 years. It thus helped decision makers to establish whether the decision to implement the Business Intelligence system was correct or not.

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1 Foundations of Management

1 Journal for Perspectives of Economic Political and Social Integration

1 Adu E. O.

1 Bayaga A.

1 Litka M.

1 Sitek T.

2 2014

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ICT evaluation models and performance of medium and small enterprises

Implementation of Business Intelligence in An IT Organization - The Concept of An Evaluation Model