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The aim of the article is to define the problems of the internally displaced persons that have become a new mass social services clientsin Ukraine. The authorrevealsthereasons why Ukrainian people move to other places, their needsandproblems. Generalandregionalcharacteristicsoffamilyproblems and statisticsontheproblem are generalized, that enabled the author todrawconclusionsabouttheneedtocombineadministrativeandsocialserviceswithfocusonsocial-pedagogicalandpsychologicalservices. The classificationoftheproblemsofdisplacedpersons is worked out, the priority of their solution on the bases of problem-orientedand family-centered approaches is proved, the methodsforassessingtheneedsoffamilies, methodsofovercomingproblems are disclosed. Problemsof new clients of social services are dividedinto the problems thatmeetthebasicneedsofthefamilyandsettledadministrativeservices, and the problems that meetthespiritualandsocialneedsofpeopleandtheneedforcomplexsocialserviceswith the focusonsocial-pedagogicalandpsychological support forsuccessfulsocialization, adaptation, reconciliationof the family in newconditionsoflife. Ingeneral, theproblems ofmigrants are commonand can be differentiated into ageandsex, regional, social, economic, psychological, legal, social, medicalanddemanding the comlex ofsocialservicesintheformofcasemanagement. Packageformigrantsshouldconsiderthestagesofsocialinclusion, problemsreconciliationincommunityandfamilyfocusonmaintainingtheintegrityoffamilies, children’srights in order toensurehumanrightsconditionsforsuccessfulsocialadaptationofthefamilyinthenewenvironment of life. The social servicesshouldbebasedon the assessmentoftheneedsof migrants, the analysis of which allowstodecidecarefullyonthedegreeofvulnerabilityof migrants andhelpthem, thecomplexityofthecaseandapplythemethodofcasemanagement (socialsupport), orothermethods. The practicalsignificance of the article lies in the identifing problemsand migrants listandorderofsocialservices for solving the problems of displaced persons. The prospects for future researches are justification for case management algorithm with migrants.
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