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How Universities Communicate with the Public via Social Media: A Content Analysis

100%
Eger L., Gangur M.
Communication Today
|
2024
|
vol. 15
|
issue 1
156-173
EN
In recent years, social media have developed the strong potential to effectively communicate and to create a value proposition about university educational services, research activities and their third role. The social media content should be designed in a way which creates value for social media users to build a stronger level of engagement and facilitate brand communication. The conducted research not only investigates how selected universities use their profiles on Facebook and Instagram and communicate with the public, but the analysis also focuses on a deeper understanding of the characteristics that influence the interactivity and the relationship between a selected university and its page visitors. The findings reveal that different types of post sources generate different engagement per post (by follower) and behaviour of target groups. Furthermore, content analysis was performed to assess differences among universities in their communication. The findings document how selected categories according to uses and gratifications theory influence target groups’ engagement. The results offer scholars and practitioners new knowledge for communication in the higher education field using social media.
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Marketing internetowy Uniwersytetu Łódzkiego i jego wpływ na opinie studentów

86%
Biczysko D.
Nierówności społeczne a wzrost gospodarczy
|
2015
|
vol. 44 cz. 1
22-30
PL
Rozwój społeczeństwa informacyjnego jest stymulowany przez niskie ceny sprzętu komputerowego i niską cenę dostępu do Internetu szerokopasmowego. Wszystkie instytucje musiały zaakceptować fakt, że ich obecność w Internecie jest kluczowa dla ich dalszego istnienia. Nawet uczelnie musiały zrobić coś więcej niż tylko założyć wizytówkową stronę internetową, więc zaczęły budować swój wizerunek w mediach społecznościowych. Ten artykuł zawiera studium przypadku studentów Wydziału Ekonomii i Socjologii Uniwersytetu Łódzkiego, pokazujące wpływ mediów społecznościowych na ich decyzje o wyborze uczelni.
EN
As growth of information society was stimulated by low price of technology and low price of access to broadband Internet, all institutions had to accept the fact that their existence on the Internet is crucial for their further existence. Even universities had to do something more than just publish a website. They had to embrace social media. This article presents a case study on students of Econ-omy and Sociology Department of University of Lodz, showing impact of social media on their decisions on enrolment.
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