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  1. 1 Batko R.

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  1. 1 2009

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in the keywords:  modern management tools, business process management (BPM), quality management (TQM, ISO 9001), change management (CM).
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Zastosowanie nowoczesnych narzędzi zarządzania w WUP jako odpowiedź na radykalne zmiany zadań i otoczenia organizacji

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Batko R.
Zarządzanie Publiczne
|
2009
|
issue 1 (5)
PL
In this paper I recommend using business process management (BPM) and also some of the elements of quality management (TQM, ISO 9001 standard), which have been used effectively in managing business and public organizations. I propose that they can be used in WUP (Provincial Labour Agency), especially as the environment of WUP itself is undergoing changes regarding legal, client and stakeholders’ requirements.
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