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Tax Compliance and Public Goods Provision. An Agent-based Econophysics Approach

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Hokamp S., Seibold G.

Central European Journal of Economic Modelling and Econometrics

2014

issue 4

Model for Social Customer Relationship Management. Multi-Agent Approach

100%

Olszak C. M., Bartuś T.

Zarządzanie i Finanse

2013

vol. 3

issue 1

116-130

The main purpose of this paper is to present an idea of social CRM, and first of all a multi-agent approach for designing and developing social CRM systems. To demonstrate this approach the prototype of a multi-agent social CRM system (MASCRM) is described. The structure of this paper is organized as follows: first, we provide an overview of the social CRM system. Then, we present agent technology that provides some foundation for the development of a social CRM system. Next, the MASCRM concept and its components are presented in detail followed with a description of the prototype system. Finally, we summarize the key points of the research and give directions for future research.

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1 Central European Journal of Economic Modelling and Econometrics

1 Zarządzanie i Finanse

1 Bartuś T.

1 Hokamp S.

1 Olszak C. M.

1 Seibold G.

1 2014

1 2013

Search results

Tax Compliance and Public Goods Provision. An Agent-based Econophysics Approach

Model for Social Customer Relationship Management. Multi-Agent Approach