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Modelling of a New Service Concept Development Process

100%
Drejeris R., Zinkevičiūtė V.
Issues of Business and Law
|
2010
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vol. 2
27-35
EN
Scientific and special literature suggests a number of different models for the implementation of new services, but most of them are contradictory in terms of both the content and the sequence of stages. This article proposes a model for one stage of the development of a new service - concept feasibility assessment and designing of a service system. Every idea can be developed by several concepts. The application of the suggested model allows choosing the best concept of a new service. A flexible structure of the proposed model enables differentiating concepts according to technical complexity and the source of ideas. This article explains the order of designing a service system. The construction of the suggested model allows skipping assessment of service concepts that are simple in technical and technological terms and proceeding to the next stage of development. Situations where assessment of service concepts can be omitted are discussed and validated in the article. The application of the model under analysis makes it possible to reduce assessment expenditures and the time needed for evaluation as well as the implementation of a new service.
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Open Service Innovation: The Case of Tourism Firms in Scandinavia

72%
Aas T. H.
Journal of Entrepreneurship, Management and Innovation
|
2016
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vol. 12
|
issue 2
53-75
EN
Most empirical research investigating open innovation has focused on the development of new physical products in manufacturing industries, whereas open service innovation has not been researched correspondingly. Services have some characteristics that distinguish them from physical products, which may affect the types of open innovation practice utilised during service innovation processes. Tourism services comprise a subset of services that is particularly distant from tangible products. Therefore, the exploration of how tourism firms utilise different types of open innovation practice offers a valuable opportunity to learn about the nature of open service innovation practices. Thus, this paper addresses the following research question: what types of open innovation practice are utilised during the development of new tourism services? A qualitative case study approach was used to answer the research question. The findings suggest that pecuniary and non-pecuniary inflows of knowledge are utilised during service innovation processes in tourism. However, the stage of the innovation process at which inflows of knowledge are utilised varies systematically with respect to whether the innovation is perceived to be incremental or more radical. The findings also indicate that tourism firms reveal knowledge to other tourism firms in non-pecuniary outbound open innovation processes. However, no example of a pecuniary outbound open innovation practice was identified in this study. Implications for management and further research are discussed in the paper.
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