Funkčnosť, spoľahlivosť a bezpečnosť zložitých technologických systémov, ktoré pozostávajú z elementárnych komponentov, je determinovaná ich kvalitnou údržbou. V článku je popísaný príklad reálneho postupu pracovníkov počas opravy elektromotora v atómovej elektrárni. Metódou partnerskej kontroly pri riadenej činnosti bolo hodnotené dodržiavanie zásad bezpečnosti práce nestranným pozorovateľom. Cieľom bolo zistiť chybovosť ľudského činiteľa. Ako nástroje zisťovania odchýlok od štandardného postupu pri oprave elektromotora boli použité koučing a pozorovanie. Boli identifikované viaceré zlyhania ľudského činiteľa. Opatrenia na uplatnenie nástrojov na prevenciu ľudských chýb boli založené na preškoľovaní a sebauvedomovaní si nesprávnosti postupov zamestnancov v dôsledku objektívnych aj subjektívnych príčin a uvedomenie si osobnej zodpovednosti pracovníkov za kvalitne a bezpečne vykonanú prácu.
EN
Functionality, reliability and safety of complex technological systems consisting of elementary components are determined by their quality service. The paper describes an example of the real process of workers during reparation of the electric engine in the nuclear power plant. There was evaluated fulfillment of the principles of safety at work what was done by an independent observer who used the method of the partner control. The aim was to identify human failing factor. Couching and observation were used as tools to identify the deviations from the standard procedure at the electric engine repairing. Several human factor errors were identified. The measures for applications of the tools preventing human failings were set up on retraining and self-perception of the incorrect procedures of the employees due to objective and subjective reasons. These measures should help to achieve desirable behavior change and relevant awareness of the personal for responsibility for quality and safe work performed by the staff.
The article provides an overview of two approaches to the issue of repairs, especially self-repairs. After summarizing the main findings of work done in Conversation Analysis, the authors focus on the “syntax of repair”, i.e. the body of research which, though inspired by Conversation Analysis, concentrates mostly on the relationship between practices of doing self-repair and the syntactic and morphological features of a given language. Drawing upon the existing findings and a preliminary analysis of their own data, the authors establish the following objectives for the research on self-repairs in spoken Czech: a) to set up an inventory of both verbal and non-verbal initiators of self-repairs in Czech and to describe their usage, and in the case of verbal initiators, to verify whether this usage is affected by other meanings of the given expression, b) to describe the basic operations used in doing self-repair in Czech, and c) to find out to what extent the scope and structure of the repair segment (i.e. whether and how much of the linguistic context of the repairable is repeated or possibly modified) are influenced by the morphosyntactic features of Czech.
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