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EN
The purpose of the article/hypothesis: The aim of the article is to present the essence of a bank's information reliability and its assessment by a selected group of stakeholders, which are seniors. The conducted study allowed for the positive verification of the following research hypothesis: the bank's information reliability is an important factor that influences the bank's assessment by seniors. Methodology: The text has been divided into three parts. Two of them are theoretical and the authors focused here on a critical analysis of the literature on the subject. The first one describes the problem of trust in banks and public guarantees as factors influencing the shape of the sector. The second part focuses on presenting important issues related to the broadly understood information in the bank–client relationship. In the empirical part of the article, a questionnaire study was conducted in which the information reliability was assessed from the perspective of seniors using banking services. Results of the research: The research showed that 75% of the respondents had in practice encountered a situation in which the bank provided incomplete or false information. Two-thirds of the respondents also emphasized that information credibility is an important element of building trust in a bank. On the other hand, less than half of them indicated that the bank's information message was legible. Keywords: public trust, public guarantees, information reliability, banking sector, senior on the banking services market.
PL
Artykuł precyzuje stosowane formy wsparcia publicznego w procesach rewitalizacji i wskazuje na ich celowość w różnych segmentach mieszkalnictwa. Prezentuje również istotne tezy. Po pierwsze, w programach rewitalizacji potrzebne są jeszcze inne niż w nowym budownictwie mieszkaniowym specyficzne instrumenty motywacyjne inwestowania i wsparcia społecznego. Jest to niezbędne, szczególnie ze względu na wartość zachowania dotychczasowych mieszkańców w dzielnicy i tzw. przemieszania społecznego nowych i dawnych mieszkańców. Po drugie, tylko rewitalizacja zrozumiała i opłacalna dla właścicieli i lokatorów ma szanse powodzenia. Ostatnie lata przyniosły w tym zakresie znaczny zastój w kraju. Prócz idocznych powszechnie efektów w zakresie mieszkalnictwa powoduje to również brak nowych kadr fachowców w tej dziedzinie.
EN
This paper identifies proper forms of public support in revitalization processes and indicates how important they are in various residential housing sectors. It also presents essential theses. Firstly, the revitalization programmes need other specific motivation instruments to encourage capital investments and social support than those applied in new residential house building. Those are required especially owing to the value of keeping the current residents within their districts and of keeping the so-called social mix of new and old residents. Secondly, only the revitalization projects that are well understood and profitable for real-estate owners and tenants may be successful. Recent years witnessed a deadlock in that area in Poland. In view of generally visible house building results, we are facing a shortage of new expert personnel in that area.
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