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Doskonalenie zarządzania w jednostce sektora finansów publicznych – znaczenie i rola zintegrowanego systemu zarządzania w opinii pracowników ze względu na staż pracy

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Gross-Gołacka E.

Krakowskie Studia Małopolskie

2017

vol. 22

145-161

Quality management is the task of all managers to perform management functions in relation to the quality of the managed system and the quality of its components. At present, effective management of public administration requires defining the strategy of the office’s objectives, aimed at an efficient system of work organization and shaping a positive image. The aim of the article is to present the management of the quality policy in administration, including the integrated management system (IMS) in the organization and its impact on the implementation of the office’s tasks. The goal was achieved by means of literature studies, analysis of source documentation and empirical research in which the operating environment of IMS in the office was analyzed. The article presents the opinions of the employees of the office, taking into account their seniority on the subject of their knowledge, competence and commitment to implementing an integrated management system in the organization. It also takes into account the conditions for the implementation of this system in the office. The conclusions from the research indicate that a common understanding of quality problems, its common definition and creation of a friendly environment is key – through a pro-quality organizational culture, which will allow to build a pro-quality orientation of work.

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1 Krakowskie Studia Małopolskie

1 Gross-Gołacka E.

1 2017

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Doskonalenie zarządzania w jednostce sektora finansów publicznych – znaczenie i rola zintegrowanego systemu zarządzania w opinii pracowników ze względu na staż pracy