The number of authorised and unauthorised car service stations in Poland increases as a result of the continuous increase in the number of cars. Car owners would like to obtain a high-quality but cheap car service. In this paper some logistic aspects of car service in authorised car service stations are presented, based on a sample of 204 cars. The data collected, which cover a period of three months, are analysed with the aim to identify opportunities for improving the functioning of car service stations from a technical and organisational point of view.
One of the main causes of road accidents in Poland is the bad technical condition of many cars. The increasing number of cars, the bad state of roads, car owners trying to reduce car repair costs and imperfect legal regulations concerning technical control of cars have as a consequence that there are many dangerous cars on the road with drivers who can lose control of their vehicles any time. In this paper the results of analysis of data concerning car service and suggestions for imporovement from the point of view of clients and car service stations are presented.
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