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EN
The purpose of the research presented in the article was to attempt to measure the impact of the contentment with the involvement of particular groups of personnel in the performance of their duties on the potential satisfaction of the spa visitors. This paper includes the results of the exploratory research collected with the help of the questionnaire (distributed) among respondents, selected with the non-probability sampling method. The multiple regression analysis constituted the basic method implemented for the construction of the models explaining dependencies between variables. This article possesses research-application characteristics. In a sense it is innovative, mainly due to the implemented method of data analysis, since the author does not know any other works in which one would apply the multiple regression method for the evaluation of the satisfaction with spa healthcare services on the basis of the assessment of the personnel involvement in the performance of their duties.
PL
Celem zaprezentowanych w artykule badań była próba zmierzenia wpływu zadowolenia z zaangażowania poszczególnych grup personelu w wykonywanie swoich obowiązków na potencjalną satysfakcję kuracjuszy. W opracowaniu wykorzystano wyniki eksploracyjnych badań zebranych za pomocą ankiety (rozdawanej) z respondentami dobranymi metodą doboru celowego. Podstawową metodą wykorzystaną do konstrukcji modeli wyjaśniających zależności pomiędzy zmiennymi była analiza regresji wielorakiej. Artykuł ma charakter badawczo-aplikacyjny. Jest on w pewnym sensie nowatorski, głównie ze względu na zastosowaną metodę analizy danych, gdyż nie są znane autorce inne prace, w których wykorzystano metodę regresji wielorakiej do oceny satysfakcji z usług uzdrowiskowych na podstawie oceny zaangażowania personelu w wykonywanie swoich obowiązków.
EN
Spa parishes belong to such a category of parishes whose development does not depend upon the activity of their inhabitants but upon centralized solutions. Due to their specific character spa parishes have been subject to far-reaching development limitations so that they could realize their statutory curative aims. The present article analyzes the legal problems of spa parishes, illustrating their different character and their inability to cope with the current economic reality, caused partly by the 1996 Spa Act, which (unfortunately) still regulates spa operations.
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