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Działania public relations w zarządzaniu sytuacją kryzysową

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Dziadkiewicz A., Juchniewicz P.
Roczniki Naukowe Wyższej Szkoły Bankowej w Toruniu
|
2012
|
issue 11
331-347
EN
The company crisis decreases its value. Undoubtedly, it ruins the company’s image, the stakeholders’ opinion and puts the company at a disadvantage on the market. It strikes very unexpectedly and destroys the company financially. Moreover, the company loses its credibility and limits its relations with the environment. It does effect the emotional sphere of the top management and employees, which is crucial for the company. This report presents the heart of crisis management. It defines such terms as issue and crisis management, as well as shows the most effective way to create the communications channel in case of crisis and its reduction. Apart from the academic aspect, there are also practical references concerning insurance agreement as a means of risk elimination.
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