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PL
Celem artykułu jest przedstawienie wniosków z badań przeprowadzonych w lipcu i sierpniu 2015 r. w Warszawie, w Urzędzie Pracy m.st. Warszawy oraz w Ośrodku Pomocy Społecznej Dzielnicy Bielany. Celem badań, obok pokazania już istniejących interakcji pomiędzy tymi dwoma instytucjami, była identyfikacja barier we współpracy oraz warunków udanej współpracy, identyfikacja przesłanek skutecznego wsparcia wspólnych klientów, uzyskanie szerokiej wiedzy na temat wspólnych metod działania oraz optymalizacji systemu aktywizacji wspólnych klientów obu tych instytucji. W badaniu zostały wykorzystane zarówno metody ilościowe, jak i jakościowe (triangulacja) celem zapewnienia rzetelności uzyskanych danych, zebrania jak najpełniejszego materiału badawczego oraz sformułowania poprawnych logicznie i metodologicznie wniosków: analiza dokumentów, badania kwestionariuszowe, indywidualny wywiad pogłębiony.
EN
This article presents the results of the research carried out in July and August 2015 in the Warsaw Labour Office and in the Social Welfare Centre in Bielany District in Warsaw. The aim of the research, apart from presenting the already existing connections between the two institutions mentioned above, was to identify the obstacles in cooperation between them and to determine the conditions necessary for a successful cooperation. The study was also aimed at finding effective ways of supporting the common customers of the Labour Office and Social Welfare Centre, as well as at gaining knowledge of the shared operating methods and optimizing the system of activation of the customers common for the two institutions. Both quantitative and qualitative methods such as desk research, paper and pencil interview and individual in-depth interview were used in the research to ensure that the data collected is reliable, the research material complete and the conc- lusions logically and methodologically correct.This article presents the results of the research carried out in July and August 2015 in the Warsaw Labour Office and in the Social Welfare Centre in Bielany District in Warsaw. The aim of the research, apart from presenting the already existing connections between the two institutions mentioned above, was to identify the obstacles in cooperation between them and to determine the conditions necessary for a successful cooperation. The study was also aimed at finding effective ways of supporting the common customers of the Labour Office and Social Welfare Centre, as well as at gaining knowledge of the shared operating methods and optimizing the system of activation of the customers common for the two institutions. Both quantitative and qualitative methods such as desk research, paper and pencil interview and individual in-depth interview were used in the research to ensure that the data collected is reliable, the research material complete and the conc- lusions logically and methodologically correct.
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