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  1. 1 Zeszyty Naukowe. Turystyka i Rekreacja

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  1. 1 Gajewska P.

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Metoda Kano w ocenie jakości usług gastronomicznych

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Gajewska P.
Zeszyty Naukowe. Turystyka i Rekreacja
|
2012
|
issue 1(9)
113-128
PL
The article presents the issues regarding the use of methods of Kano in the assessment of the quality of catering. The industry of catering services is developing in - cessantly and a constant improvement of the quality is a key to success. The perceived quality of customer service will affect both tangible and intangible assets. The knowledge of customers expectations certainly helps in the proper development and in gaining perfection in catering.
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