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Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review

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Shamout M. D., Emeagwali O. L.
Business and Economic Horizons
|
2016
|
vol. 12
|
issue 3
141-163
EN
This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.
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