Full-text resources of CEJSH and other databases are now available in the new Library of Science.
Visit https://bibliotekanauki.pl

Results found: 2

first rewind previous Page / 1 next fast forward last

Search results

help Sort By:

help Limit search:
first rewind previous Page / 1 next fast forward last
1
Publication available in full text mode
Content available

Struktura organizacyjna – narzędzia kierowania i delegowania uprawnień decyzyjnych. Rozwiązania na przykładzie Urzędu Miasta Łodzi

100%
Chojnacka M., Łódzki U.
Acta Universitatis Lodziensis. Folia Oeconomica
|
2012
|
vol. 270
EN
The centralization of power in management makes people who are responsible for decisions focus on the current activities of the organization, not on its long-term issues. Creating new management positions and management levels provides an extension of the decision-making timeframe, in this case the dominance a vertical communication. The negative effects of centralization of power are mitigated by delegation of decisionmaking powers to subordinates. In accordance with the concept of modern leadership, it is important to share power, which is made possible by highly qualified subordinates The organizational structure is the basic tool for performing the functions of management. Structural solutions determine the effectiveness of management. The organizational structure indicates where each employee in the organizational system should be. This article presents the organizational structure of the City of Lodz. Defines the responsibilities of individual cells in administration and of their managers. It attempts to answer the question about the effectiveness of apportionment of competence.
2
Publication available in full text mode
Content available

Kierunki doskonalenia jakości w procesie obsługi klienta w wybranych organizacjach komunikacji miejskiej

100%
Chojnacka M.
Zeszyty Naukowe ZPSB Firma i Rynek
|
2016
|
issue 2(50)
51-59
PL
Niniejszy artykuł jest próbą rozpoznania problematyki doskonalenia jakości w wybranych organizacjach komunikacji miejskiej. Autorka w opracowaniu podejmuje próbę określenia czy doskonalenie jakości jest w tych organizacjach wynikiem stosowania sprawdzonych systemów czy efektem poszukiwań własnych rozwiązań, a może jednym i drugim? Czy determinantami doskonalenia są sugestie klientów? Jakie jest znaczenie badań satysfakcji klienta w badanych podmiotach?
EN
This article is an attempt to indentify issues relating to quality improvement in selected organization of public transport. The author of the study attempts to determine whether the quality improvement in these organizations due to the use of proven systems or the result of search their own solutions, and perhaps one and the other? Is determinants of improvement are customer suggestions? What is the importance of customer satisfaction research?
first rewind previous Page / 1 next fast forward last
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.