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1

MIND AND LIFE: A DIALOGUE FOR EMOTIONAL HEALTH

100%
Kossakowski R.
Kultura i Społeczeństwo
|
2006
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vol. 50
|
issue 1-2
293-305
EN
The text relates to the attempt of constructing the common framework for the development of positive emotions by the world of science and buddhism. Scholars and buddhists (including the XIV Dalai Lama) are trying to draw upon the practical and theoretical output of both traditions within the Mind and life Institute conference. As a result of such a dialogue we witness the emergence of therapeutic programs using the techniques of buddhist meditation (various traditions of this religion) in psychological clinic as well as pain and stress management centers. Buddhist meditation may complement rich plethora of methods used by western psychologists.
2

BETWEEN DRAMATURGY AND TOTALITY: A CALL CENTER IN THE PERSPECTIVE OF ERVING GOFFMAN'S SOCIOLOGY

100%
Kossakowski R.
Studia Socjologiczne
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2008
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issue 1(188)
77-98
EN
The article presents a case study of a call center in the context of Erving Goffman's theory. The call center is a stage where actors-consultants play their roles. Their prescribed roles constitute a script to be duly observed. Role performance is constantly supervised and meticulously monitored with the aid of invisible mechanisms. Almost every sphere of performance is controlled, including qualitative and quantitative efficiency, working time, interruptions and the usage of technical equipment (e.g. computers) in order to eliminate discordance with the prescribed role. Does strict control of the occupant roles transform a call center into a total institution? Although the identity of consultants is regulated by the employer, the work is not obligatory. Goffman's theoretical categories are adequate for the analysis of a call center, but the reference to a total institution in the exact sense of this term would not be correct.
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