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  1. 1 Szydłowska K.

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  1. 1 2013

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Europejskie i polskie hotelarstwo w dobie kryzysu europejskiego

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Szydłowska K.
Nauki o Zarządzaniu
|
2013
|
issue 3(16)
119-132
EN
The paper tries to assess the actions of European and Polish hospitality business in the times of economic slowdown. The article bases on the discussion referrig to the economic conditions of hospitality business during the recession caused by the crisis on the American subprime market and European debt crisis. The aim of the work is to show tactics, methods and ways which managers of hotels used to counteract the results of economic slowdown influencing clients’ expenses and their financial decisions. Apart from discussing these techniques (co-branding, personalization, loyalty programs) the author also discussed the actions which in retrospect turned out to be wrong decisions of managers (for example lowering the prices at the expense of retrenchment on guests’ satisfaction or branding). The conclusions are an attempt of assessment of actions of European and Polish hoteliers taken at the time of recession.
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