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Vzťahové a interpersonálne špecifiká životnej pohody v súvislosti s pracovným výkonom zamestnancov kontaktných centier

100%
Tomanová Čergeťová I., Bošiaková L.
Psychologie a její kontexty
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2015
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vol. 6
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issue 1
97-112
EN
The research is focused on exploring of multiple relations between interpersonal and attachment characteristics, job performance, job satisfaction and well-being of employees in contact centres. Global assessment of well-being represents cognitive and emotional approach of one´s life as a whole. However, global view can be deformed by distorted perception of reality, so therefore it is necessary to evaluate well-being not only in general, but also as many different aspects of human life. This study is focused on working environment as one of the significant parts of life. Our sample consisted of 176 employees of contact centres, 116 of them were women (65,91%) and 60 men (34,09%). The age range was from 21 to 56 years (average – 29,78 years). The average length of employment of a telephone operator was 14 months. The major part of workforce were workers in permanent employment – 54,55% (N = 96), performance contract employees – 40,91% (N = 72), students employed based on agreement on temporary job of student – 3,41% (N = 6) and freelancers / self-employed – 1,14% (N = 2). The quantitative and qualitative data were obtained using standardised questionnaires. A short form of Egna Minnen Beträffande Uppfostran (s-E.M.B.U.; Willem et al., 1999), which is based on Bowlby attachment theory, was used to measure attachment style. The interpersonal characteristics were measured by Interpersonal Check List (ICL; Kožený & Ganický, 1976). The job performance was measured by means of a call centre software system called Aheeva CCS Manager. Other questionnaires were focused on job satisfaction and well-being. The evaluation of job satisfaction was realised by means of Minnesota Satisfaction Questionnaire (MSQ; Weiss et al., 1967) and well-being was measured by means of two questionnaires - Satisfaction with Life Scale (SWLS; Diener, Emmons, Larsen, & Griffin, 1985) and Scales of Psychological Well-Being (SPWB; Ryff, 1989). The results of this study confirmed the relationship between attachment styles and interpersonal characteristics in job satisfaction, which is strongly connected with well-being. Job satisfaction is a statistically significant predictor of well-being, but it has not been clearly demonstrated that increased job satisfaction contributes to a better job performance. Regression analysis indicated that attachment characteristics (secure attachment style), interpersonal characteristics (affiliation, dominance and submissiveness) and job satisfaction are significant predictors of well-being for employees in telemarketing. These findings suggested that secure attachement style and interpersonal characteristics contribute to a higher job satisfaction and well-being as well as minimalise emotional problems and reduce the possibility of burn-out syndrome. The results also indicated that employees, who scored higher in dimensions affiliation, dominance and submissiveness, experienced a higher job satisfaction. The partial results showed gender differences, especially women demonstrated a higher performance, particularly in the group of married workers. The highest work performance was identified in the age group of 30-39 years old employees. Significantly low levels of well-being were identified in the group of divorced emploeeys aged 50 to 59 years. Based on these findings an optimum profile of potential employees in contact centres can be formed. A confirmation in a larger sample is needed. Further directions are discussed in research study.
2
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CYRILOMETODĚJSKÁ TRADICE V POJETÍ ČESKÉ SPOLEČNOSTI 21. STOLETÍ

81%
Maturkanič P., Tomanová Čergeťová I., Přibylová D.
Konštantínove listy
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2022
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vol. 15
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issue 1
161 - 176
EN
The presented study aims to clarify the perception of the Cyril and Methodius tradition in Czech society in the 21st century. The authors of the study tried to identify how widely spread is the legacy of Sts. Cyril and Methodius, depending on gender, age or place of residence of the Czech Republic inhabitants. The survey was attended by 1,125 respondents from the Czech Republic, of which 57.55 % were women (N = 648) and 42.45 % were men (N = 478). The age distribution of the research sample was very variable. In the research sample, Christian denominations were represented in 47.87 % (N = 539), Jews in 1.07 % (N = 12) and others in 2.93 % (N = 33). Without religion were 48.13 % (N = 542) of interviewed participants. The results of our research point to the current state of perception of Sts. Cyril and Methodius’ legacy among Czechs, and the need to promote education about them, especially among young people. In conclusion, we can state that knowledge and information about the Cyril and Methodius tradition in the Czech society in the 21st century is sufficient. On the other hand, young people, in particular, regardless of their religious affiliation, do not have enough information about the legacy.
3
Content available remote

NOVOEVANGELIZAČNÍ PASTORACE V LITOMĚŘICKÉ DIECÉZE VE STOPÁCH SLOVANSKÝCH VĚROZVĚSTŮ CYRILA A METODĚJE

81%
Maturkanič P., Tomanová Čergeťová I., Kobylarek A., Zimny J.
Konštantínove listy
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2022
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vol. 15
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issue 2
170 - 194
EN
The aim of the research study is to point out the significance of Cyril and Methodius in the geographical location of the Lithoměřice diocese in the 21st century. Through research, we tried to get an idea of the perception of terms such as the new evangelization, pastoral care, or the importance and priority categorization of Cyril and Methodius among the current residents of the region. The research group consisted of 563 respondents – 37% women (N = 208) and 63% men (N = 355). The age distribution of the research participants was varied and included in several age groups without age restrictions. Regarding the religious structure, 58% (N = 328) of the participants were unaffiliated, 38% (N = 213) claimed to be Christian and 1% (N = 5) Jewish, another religion was defined by 3% (N = 17) of the participants in research. We divided the participants into several groups according to the size of their place of residence. The results of our research point to insufficient knowledge about the significance of Cyril and Methodius and their pastoral and missionary activities.
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