Process management means, that the employees are not responsible for realization of particular functions, but for achieving the specified results of this actions. In the literature, you can find the examples of using the process approach at companies. Many firms have already identified the processes and are trying to manage them. That's why, it is necessary to use the tool, which can enable the measurement and assessment of these processes. In the article, the author show the proposal of measurement the process and operating effectiveness.
The article describes the difficult choices that are now concerning the universities. Authors are trying to show the dangers connected with insufficient strategic orientation and find the possible direction of adapting to the market conditions.
The article is taking the issues associated with the measurement of the teaching process effectiveness at the university. At the work authors modified model of the teaching effectiveness process presented by T. Chien in 2007. The article is also presented example of using the modified model
The paper indicates differences between the two methods and their possibile applications. There is also a description of implementation of the TdB in one of the Polish service companies.
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