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1

THE ROLE OF TOP MANAGEMENT IN QUALITY MANAGEMENT ACCORDING TO BFC SEE STANDARD

100%
Šašić Đ., Hadžiselimović V., Čizmić E.
BH Ekonomski Forum
|
2022
|
issue 17
79-92
EN
Business Friendly Certification South-East Europe (BFC SEE) is a unique program for improving the quality of services in municipalities in the region of South-East Europe, which is available to companies and potential investors. BFC SEE provides the top management of municipalities with a clear roadmap on how to create a favorable business environment and introduce internationally recognized standards of efficient and transparent local administration. For investors looking to invest or expand their business in Southeast Europe, BFC SEE serves as a standardized tool for assessing local business conditions, indicating which municipality in the region provides the best investment climate. The problem that will be addressed in the paper is focused on analyzing the effects of the introduction of standards and determining the justification of their application in local self-government units in order to improve the organization of business and quality of service provision. The goal of the research is to examine how quality management using the BFC SEE standard affects the creation of a favorable business environment and the increase in the number of business entities in local self-government units. In the framework of this research, important aspects related to the attitudes of the top management of local self-government units are questioned regarding their perception of the importance of standards and improvement of business processes that determine the attractiveness of the business environment. The research sample will include at least 50% of the local self-government units that have implemented the specified standard in the Federation of Bosnia and Herzegovina.
2

JOB STANDARDIZATION AS A MEDIATOR OF THE USING INFORMATION TECHNOLOGIES IMPACT ON EMPLOYEE EFFICIENCY

100%
Čizmić E., Karajbić E., Šašić Đ.
BH Ekonomski Forum
|
2022
|
issue 17
61-78
EN
The content of work in all types of workplaces has been intensively changing in the last few decades, especially in the part of the way of doing work and increasing efficiency. The mentioned dynamic of changes is caused by alters in the technical system that is increasingly relying on information technology and automation systems, where today one person can perform in certain areas the same amount of work that was previously performed by dozens of employees. Standardization at the time of the fourth technological revolution, can be used to a certain extent to improve the efficiency of the work of employees in all areas and industries, whether it is production or service, but with different intensity. The aim of the paper is to test the mediating influence of job standardization on employee efficiency if the key outputs of the job analysis process are observed as predictors. The paper will test the impact of job analysis segments including information technology using intensity on employee efficiency in the context of the fourth technological revolution and digitalization, directly and indirectly through the mediation of job standardization construct. In the above way, we want to find out the answer to the question of how important the standardization of work is as a vehicle for the efficiency of employees in modern business conditions that require acceptance of the principle of deviating from the standard job description and procedures (dejobbing), which to a certain extent is in logical collision with the standardization of work.
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