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Komponenty poziomu jakości usług świadczonych przez administrację publiczną na przykładzie Urzędu Miejskiego w Sosnowcu

100%
Wolniak R., Skotnicka-Zasadzień B.
Zeszyty Naukowe Akademii Podlaskiej. Administracja i Zarządzanie
|
2010
|
issue 85
169-179
PL
W artykule przedstawiono wyniki badań poziomu zadowolenia klienta na przykładzie Urzędu Miejskiego w Sosnowcu. Wyniki badań przeanalizowano przy wykorzystaniu analizy czynnikowej w celu wyznaczenia czynników ukrytych wpływających na poziom jakości usług.
EN
There is an analysis in the paper of customer's satisfaction research on example of Sosnowiec. The results was analyzed by factor analysis to determine hidden factors impacting on the level of services' quality.
2
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Analiza zachowań kadry kierowniczej w międzynarodowej organizacji z branży hutniczej z wykorzystaniem typologii Camerona i Quinna

81%
Wolniak R., Szeptuch A., Zięcina G.
e-mentor
|
2017
|
issue 2 (69)
60-69
EN
This paper presents the results of research on the behavior of executive management in an international metallurgical organization. The purpose of the research was to establish the level of congruence between that behavior and the organizational culture of the company from two different points of view: employees and managers. The researchers also tried to establish what type of organizational culture was desirable for each group. The typology developed by Cameron and Quinn has been used. Based on the collected results the authors of the paper try to answer the following research questions: How is the organizational culture in the analyzed company assessed by the managers and by the employees? And: Is there any difference in assessing the managers’ behavior and competencies by themselves and by their staff? For the purpose of research the following hypothesis was also put forward: The behavior of the managers in that organization corresponds to the culture of the clan. The analysis carried out by the authors confirmed that hypothesis.
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