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EN
This research study set to develop KPIs for airport safety and security using a case study and ethnographic approach to research, the focus was on the role of Facilities Management (FM) in improving safety and security at the airport. The study centred on the management and staff of the case study airport and experts in the field of facilities management and aviation. The methodology for this study is a case study of three Scottish airports, owned and operated by the BAA Scotland (Glasgow, Edinburgh and Aberdeen international airports). Data was collected from Civil Aviation Agency, analysed and presented in the study. The study developed a three ‘AAA’ model (Airport — Aircraft — Airport) and a 3 stage approach to the research process. Evidence in this paper supports the conclusion that planning for airport safety and security are airport specific because no two airports are exactly the same, they differ in their; sizes, mode of operations, passenger type and flight destinations.
LT
Šiuo tyrimu siekta sukurti oro uosto sauguma ir apsauga užtikrinančius pagrindinius veiklos rodiklius (KPI), pasitelkus atvejo tyrima ir etnografini požiūri i tyrima. Daugiausia demesio skirta pastatu. ūkio valdymo reikšmei, didinant oro uosto sauguma ir apsauga. Tyrimo centre — atvejui tirti pasirinktu oro uostu vadovai ir darbuotojai bei pastatu ūkio valdymo ir aviacijos sričiu ekspertai. Šiam tyrimui pasirinkta metodika — tai triju Škotijos oro uostu, priklausančiu ir valdomu BAA Scotland (Glazgo, Edinburgo ir Aberdyno tarptauti-niai oro uostai), atvejo tyrimas. Iš Civilines aviacijos agentūros surinkti duomenys buvo išanalizuoti ir yra pateikiami tyrime. Tyrimo metu sukurtas triju O modelis (oro uostas — orlaivis — oro uostas; angl. Airport-Aircraft-Airport, t. y. triju A modelis) ir trižingsnis požiūris i tyrimo procesa. Iš šiame darbe pateiktu irodymu kyla išvada, kad kiekvienas oro uostas sauguma ir apsauga planuos kitaip, nes nėra dvieju visiškai vienodu oro uostu: skiriasi ju dydis, valdymo būdas, keleiviai ir skrydžiu paskirties punktai.
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