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  1. 2 Issues of Business and Law

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  1. 2 Kaziliūnas A.

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  1. 1 2011

  2. 1 2010

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Impacts of Different Factors on the Implementation of Quality Management Systems and Performance Outcomes

100%
Kaziliūnas A.
Issues of Business and Law
|
2010
|
vol. 2
63-73
EN
Literature indicates that organizations often lack flexibility in the design and implementation of quality management systems and show a low utilization of employees' skills and knowledge. A mature quality management system should consider success factors for ISO 9000 certification benefits from the early phases of their planning and designing processes. This article discusses success factors for ISO 9000 certification benefits which can help to plan and implement quality management systems according to 9000 standard most successfully. The research shows that a well developed ISO 9000 implementation strategy is crucial for achieving financial benefits from ISO 9000. Strategic orientation is a moderating factor influencing the relationship between ISO 9000 certification benefits and a firm's financial performance. A strong relationship between the companies' certification motivations factors and the corresponding results was revealed. Continuous improvement factors are very important during the post-certification period.
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Examination of Organizational Learning Mechanisms for Successful Implementation of Quality Programs

100%
Kaziliūnas A.
Issues of Business and Law
|
2011
|
vol. 3
85-94
EN
Quality management has become recognized as one of the key strategies for organizations to improve their productivity and competitiveness and it is necessary to teach employees quality disciplines. However, an analysis of literature indicates mixed success of quality improvement programs. By implementing organizational learning mechanisms, organizations can increase the capability of managing and utilizing knowledge. Such mechanisms allow the organizations to collect, analyze, store, disseminate and use the information that is relevant to the organization. This article discusses the success factors for organizational learning mechanisms which can help to plan and implement quality management programs more successfully. In particular, a six-phase process-based explicit knowledge management model is identified through analysis as the basis for successful preparation and implementation of quality programs. In this model, processes are implemented in sequence for the purpose of development of a quality program in an organization.
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