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EN
The article presents an issue of building a relationship with the users of the library using coaching interaction. The Author shows how to use NLP models in library and how they help to librarian in effective assistance of readers.
PL
W artykule przedstawiono kwestię budowania dobrego kontaktu z użytkownikami biblioteki za pomocą oddziaływań coachingowych. Autorka pokazuje jak stosować w bibliotece techniki i modele programowania neurolingwistycznego (NLP) i jak pomagają one bibliotekarzom w efektywnej obsłudze czytelników.
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