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Employee involvement in hotel total quality management

100%
Maldonado Alcudia A. V. d. C., Maldonado Alcudia C. M., Maldonado Alcudia M. C.
Journal of Intercultural Management
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2015
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vol. 7
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issue 4
55-67
EN
The paper focuses on the analysis of the employees’ behaviour, specifically in their involvement and commitment in hotel service after the implementation of a quality management system. When organization fails to involve the employees in a meaningful way, two types of workers could be identified; employees with high efficiency and employees with resistance to change. In this qualitative study, it was observed that if an employee doesn’t feel a sense of accomplishment, even when he constantly receives training courses, has incentives or sanctions, it is going to be difficult to get his involvement and commitment with the organization goals. This situation happens because the hotel quality management system is supported by an isomorphism with standardized rules that proceeded or originate from a different context and, in that system the features of the company and workers were not considered. The case study war carried out in a touristic destiny of sun-beach tourism in Mexico. Questionnaires and semi-structured interviews were prepared to elicit the employees’ participation in decision-making process, the employees’ involvement and commitment to achieve organization’s quality objectives, the employees’ efficiency in production processes and service, and the socialization. As already stated earlier, the intention of this paper is to develop an understanding of the actual practices that guide the relationships of human resources, when quality is joined as a contingent element.
2
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Purchasing Behaviour of Polish Consumers in the Internet

75%
DĄBROWSKA A., JANOŚ-KRESŁO M., Paradowska M., Platje J. J., Cibulskiene D.
Economic and Environmental Studies
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2017
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vol. 17
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issue 42
415-427
EN
In recent years we may observe the growing importance of the Internet in the lives of consumers. As the data from Central Statistical Office (GUS) shows, in 2015 approximately 75.8% of Polish households had access to the Internet. The value of e-commerce is estimated at PLN 27 billion. 54% of Internet users buy in Polish e-shops and 13% in foreign internet shops. The threat of violations of consumer rights, including cybercrime, is on the increase. This requires caution, the knowledge of legislative solutions and litigation methods of exerting consumers’ rights on the part of customers. The article focuses on the purchasing behaviour of Internet users taking into account consumer rights and risks posed by new technologies.
PL
W ostatnich latach rośnie znaczenie internetu w życiu konsumentów. Jak wynika z danych GUS, w 2015 roku dostęp do internetu posiadało 75,8% polskich gospodarstw domowych. Wartość rynku e-commerce szacuje się na 27 mld zł. 54% internautów kupuje w polskich sklepach, a 13% w zagranicznych e-sklepach. Rośnie także zagrożenie łamania praw konsumentów, w tym cyberprzestępczość. Wymaga to od konsumentów ostrożności, znajomości rozwiązań legislacyjnych i sposobów dochodzenia praw konsumenckich. W artykule zwrócono uwagę na zachowania nabywcze konsumentów w sieci z uwzględnieniem praw konsumentów i zagrożeń, jakie stwarzają nowoczesne technologie.
3
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Vztahy mezi vědomostmi, postoji a skutečným jednáním u žáků druhého stupně základní školy v rámci enviromentální výchovy

75%
Hromádka Z.
Pedagogická orientace (Journal of the Czech Pedagogical Society)
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2008
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vol. 18
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issue 1
22-33
EN
The study presents research focused on investigation of relationships among knowledge, attitudes and actual behaviour within environmental education in lower secondary school pupils. The descriptive part of the research concentrates primarily on an analysis of problematic items of a didactic test. Theoretical background of the research, its aims and methodology are described. Quantitative methodology was chosen, the methods are a didactic test and a questionnaire. Selected results of the reseach are presented at the end of the study.
4
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Pozycja człowieka w przyrodzie – osobliwe zwierzę

75%
Kieliszek Z.
Studia Warmińskie
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2011
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issue 48
23-50
EN
The question: who is the man? seems to be the very important philosophical problem. This question focuses many different problems of the philosophy. Recently we have another form of this question: is the man only an animal? The development and results of the biology lead us to the statement – the man is the only one of many elements of the nature, wholly connected with the world. The analysis of the human way of being presents us, that the man is really the part of the nature, but he has the special status in the world. On the one hand he has many features with dead and living nature, especially with the apes. On the other hand the man has the certain attributes and abilities, which have no equivalent in the world of plants and animals. We can say the man belongs to the nature and he steps over it. He is a very peculiar species because he can control his animal nature.
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