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Business process maturity assessment - concept, methods and tools

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Kalinowski T. B., Uniwersytet Łódzki; Wydział Zarządzania; Katedra Logistyki
Acta Universitatis Lodziensis. Folia Oeconomica
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2011
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vol. 257
EN
The article is aimed at presenting the principles of Business Process Maturity Models (BPMM). They can be identified as a set of recommendations and good practices in achieving operational efficiency of performed processes. When process approach is a paradigm and according to available research organizations are becoming process – centric, the BPMM’s are beginning to be seen as the sources of sustainable competitive advantage and also a tool for obtaining operational excellence. As there is a very large number of documented maturity models the article also presents the results of literature study aiming at identify the most common existing models as well as present their main features and benefits.
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