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Complaints of Investment Goods

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Birski A., Filipowicz M.
Ekonomika i Organizacja Przedsiębiorstwa
|
2006
|
issue 10(681)
56-65
EN
Complaints made by customers are the source of of various information which may be used for the correction and improvement of the enterprise management. Corrective and preventive actions improve the quality of goods offered and positively influence the relations with customers.
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