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EN
Packaging which is often called as the ‘silent salesman’ is an important component of marketing. Today the importance of packaging has risen to such an extent that product packaging is rightly called as the fifth ‘P’ of marketing mix. FMCG are products which are utilized by large number of people. The present study examined the discriminating power of five selected FMCG packaging variables namely ‘picture’, ‘colour’, ‘size’, ‘shape’ and ‘material’ amidst those who purchased FMCG based on these packaging variables and for those who purchased FMCG not based on these packaging variables. Descriptive research was carried out in the study. Respondents (students) were asked to rate four packaging variable on a five point Likert’s scale. Discriminant analysis showed that only two variables namely ‘Colour’ (.706) and ‘Shape’ (–.527) were good predictors. Variables ‘Picture’, ‘size’ and ‘material’ were considered as poor predictors as far as the student communities were considered. The cross validated classification showed that out of the 240 samples drawn, 91.8% of the cases were correctly classified.
EN
In recent years we may observe the growing importance of the Internet in the lives of consumers. As the data from Central Statistical Office (GUS) shows, in 2015 approximately 75.8% of Polish households had access to the Internet. The value of e-commerce is estimated at PLN 27 billion. 54% of Internet users buy in Polish e-shops and 13% in foreign internet shops. The threat of violations of consumer rights, including cybercrime, is on the increase. This requires caution, the knowledge of legislative solutions and litigation methods of exerting consumers’ rights on the part of customers. The article focuses on the purchasing behaviour of Internet users taking into account consumer rights and risks posed by new technologies.
PL
W ostatnich latach rośnie znaczenie internetu w życiu konsumentów. Jak wynika z danych GUS, w 2015 roku dostęp do internetu posiadało 75,8% polskich gospodarstw domowych. Wartość rynku e-commerce szacuje się na 27 mld zł. 54% internautów kupuje w polskich sklepach, a 13% w zagranicznych e-sklepach. Rośnie także zagrożenie łamania praw konsumentów, w tym cyberprzestępczość. Wymaga to od konsumentów ostrożności, znajomości rozwiązań legislacyjnych i sposobów dochodzenia praw konsumenckich. W artykule zwrócono uwagę na zachowania nabywcze konsumentów w sieci z uwzględnieniem praw konsumentów i zagrożeń, jakie stwarzają nowoczesne technologie.
PL
Wraz z rozwojem nowoczesnych technologii możliwe staje się bardziej precyzyjne badanie procesu postrzegania konsumentów. Artykuł ma charakter empiryczny. Podjęte rozważania koncentrują się na eksploracyjnym wymiarze postrzegania konsumentów w kontekście ekspozycji bodźców i progów postrzegania. Celem analiz jest próba identyfikacji prawidłowości i różnic w postrzeganiu, które mogą być pomocne w kształtowaniu skutecznej komunikacji marketingowej z konsumentami. Podstawę do przygotowania artykułu stanowiły materiały zgromadzone z polskich i zagranicznych źródeł literaturowych oraz wyniki badania eye trackingowego, które wykonano w październiku 2016 r. w Poznaniu. Głównym kryterium, jakie uwzględniono podczas prac analitycznych, była płeć respondentów. Zaprezentowane wyniki i sformułowane wnioski mają zarówno walor poznawczy, jak i pragmatyczny.
EN
Along with the development of modern technologies more precise study of the consumer perception process becomes possible. The article has an empirical character. Considerations undertaken by authors concentrate on the exploratory dimension of consumer perception in the context of the stimulus exposure and perception thresholds. The main objective of analyses was an attempt to identify differences and regularities in perception, which can be helpful in building an effective marketing communication with consumers. Materials gathered from Polish and foreign literature sources and results of the eye tracking study constituted the ground for preparing this article. Presented research was carried out in October 2016 in Poznań. The essential criterion of analyses was gender of respondents. Presented key findings and conclusions have both cognitive, as well as pragmatic value.
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