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Metodyka DMAIC w podejściu Six Sigma jako prakseologiczny cykl działania zorganizowanego

100%

Dudojć D.

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu

2022

vol. 66

issue 4

22-40

The aim of the article is to answer the question whether the DMAIC methodology used in one of the improvement strategies – the six sigma approach, meets the criteria of an efficient, praxeological, organised action cycle. The author reviewed the source literature in the area of the six sigma approach and praxeological management theory. The conducted comparative analysis leads to the formulation of the thesis that the DMAIC methodology meets the requirements of an efficient cycle of organised activity. The DMAIC methodology can be used as a strategy of increasing the operational efficiency of business processes, exerting a significant influence on the methodological rationality of the undertaken activity. The DMAIC methodology is a utilitarian cycle of rational actions aimed at increasing the efficiency of the process organisation.

Celem artykułu jest sformułowanie odpowiedzi na pytanie, czy metodyka DMAIC stosowana w jednej ze strategii doskonalenia - podejściu six sigma, spełnia kryteria sprawnego, w ujęciu prakseologicznym, cyklu zorganizowanego działania. Autor przeprowadził przegląd literatury źródłowej z obszaru podejścia six sigma oraz prakseologicznej teorii zarządzania. Analiza porównawcza doprowadziła do sformułowania tezy o spełnianiu wymagań prakseologicznego cyklu działania zorganizowanego przez metodykę DMAIC. Metodyka DMAIC może być stosowana jako strategia podnoszenia sprawności procesów, wywierając istotny wpływ na racjonalność metodologiczną podejmowanej aktywności. Jest ona utylitarnym cyklem racjonalnego działania w podnoszeniu sprawności organizacji.

Managing IT Services: Aligning Best Practice with a Quality Method

99%

Kastelic M., Peer P.

Organizacija

2012

vol. 45

issue 1

31-37

Managing information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other quality approaches to service management. In this context several methodologies are mentioned including the use of Six Sigma (6s) methodology. The statistical nature of the Six Sigma methodology enables us to analyze the vast amount of data gathered from the field of IT. Only after these value-based metrics are obtained can the overall health of the IT service be determined and the necessary improvement measures made. The aim of this paper is to analyze in detail the two approaches. We will establish a common link between them, with it the opportunity to complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes.

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1 Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu

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1 Kastelic M.

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Metodyka DMAIC w podejściu Six Sigma jako prakseologiczny cykl działania zorganizowanego

Managing IT Services: Aligning Best Practice with a Quality Method