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EN
This paper presents the structure of two information systems based on customer relationship management applied in a fitness club as a case study. The analysis of selected IT solutions is focused on their functions and modules which allow the maintenance of contact with the client and constant customer care. As the fitness business is actively growing in Poland, the cognitive goal of the paper is to present IT solutions applied in a selected fitness club as a proposal of how to manage a sports organization but also discuss those tools in terms of their usefulness and benefits for both sides – managers of the fitness club as well as the clients. The article also indicates probable precariousness of presented IT tools.
EN
The provisions of Directive 2014/55/EU of the European Parliament and of the Council of 16 April 2014 on electronic invoicing in public procurement introduce the obligation of receipt of electronic invoices in public procurement. In Poland, this obligation will come into force on April 18, 2019, which means that every ordering party in public procurement will have to receive an electronic invoice if the contractor issues and sends such a document. It, therefore, became necessary to examine the emerging research gap and obtain the answers to the following questions: What is the level of awareness in public administration about the imminent obligation to receive electronic invoices? What is the organizational and technical level of preparation enabling the implementation of the receipt and processing of e-invoices in public administration? To obtain answers to the research questions posed, a questionnaire survey titled "The state of e-invoicing in public administration. 1st Edition" was conducted on a representative sample of 2028 units of the public procurement sector from February 14 to March 18, 2018. This research was carried out as part of the national project "An intermediary platform for electronic invoicing for the public finance sphere." The results obtained in the study show that the level of awareness and readiness to implement electronic invoicing among entities of the public procurement sector are still at a shallow level and require radical improvement. The level of use of information systems by contracting authorities in public supply is relatively low (26%), integration between internal IT systems occurs only in 13% of surveyed units, and only 2% of respondents currently receive electronic structured invoices. It means that public entities have very little time to reliably and effectively prepare themselves to receive electronic invoices, for example through the implementation of appropriate IT systems and software, changes in the technical and organizational aspects or proper training of employees.
EN
All organizations have to deal with more or less efficient implementation of communication processes taking place in different areas of their operation. These processes are carried out often with the support of modern information technology. This article describes the results of a survey conducted on a group of nearly 200 respondents endeavor to identify which of the latest IT solutions are most often used to support communication processes in Human Capital Management (HCM) in employing their organizations. This research are part of the larger study aimed to develop a methodology to implement the latest available information technology to improve communication processes occurring in HCM in an organization.
PL
Jednym z fundamentów funkcjonowania współczesnych organizacji są procesy komunikacyjne zachodzące w różnych obszarach ich działania. Procesy te realizowane są coraz częściej przy wsparciu nowoczesnych technologii informacyjnych. W artykule opisano wyniki badań przeprowadzonych na grupie blisko 200 respondentów, mające na celu określenie, które z rozwiązań IT są wykorzystywane do wspierania procesów komunikacyjnych zachodzących w obszarze zarządzania kapitałem ludzkim (HCM) w organizacji. Niniejsze analizy stanowią jeden z etapów badań, których celem jest opracowanie metodologii zastosowania najnowszych dostępnych technologii informacyjnych w doskonaleniu procesów komunikacyjnych zachodzących w HCM w organizacji.
EN
Theoretical background: The ongoing development of information technology (IT) has caused IT solutions to be increasingly applied in human resource management (HRM). The implementation of such solutions is highly advantageous to enterprises because they streamline the provision of services to job candidates and employees, and save time and money. This is particularly important for high-tech enterprises using the latest scientific and technological advances and innovative solutions.Purpose of the article: The objective of the study was to examine the use of IT tools in recruitment and selection, development and training, motivation, talent management and personnel services. Research methods: The research employed the case study method. Documentation analysis, interview techniques and observations were carried out in enterprises. The paper describes three case studies of high-tech companies headquartered in Silicon Valley in the United States.Main findings: High-tech enterprises in Silicon Valley deploy a wide range of IT tools for recruitment and selection, development and training, motivation, talent management and human resource (HR) services, thus supporting personnel management processes and increasing the efficiency of administrative tasks. The type and scope of the applied IT solutions depended on the size of the company. Large enterprises had a tendency to integrate specifi tools used in HR processes into one employee management system. The research showed a number of advantages regarding IT tool implementation in HRM, such as improved HR management efficiency due to data integration, obtaining a better match between employee competences, their development capacities and company demands. Moreover, the use of IT tools increased employee engagement in the performance of tasks. The implementation of IT tools in HRM produces certain limitations since technologies can be static and information can be transferred in one direction only. Therefore, face-to-face relationships, opportunities for sharing opinions between employees and prospects for development are essential in enterprises because they impact employee engagement.
PL
Theoretical background: The ongoing development of information technology (IT) has caused IT solutions to be increasingly applied in human resource management (HRM). The implementation of such solutions is highly advantageous to enterprises because they streamline the provision of services to job candidates and employees, and save time and money. This is particularly important for high-tech enterprises using the latest scientific and technological advances and innovative solutions.Purpose of the article: The objective of the study was to examine the use of IT tools in recruitment and selection, development and training, motivation, talent management and personnel services. Research methods: The research employed the case study method. Documentation analysis, interview techniques and observations were carried out in enterprises. The paper describes three case studies of high-tech companies headquartered in Silicon Valley in the United States.Main findings: High-tech enterprises in Silicon Valley deploy a wide range of IT tools for recruitment and selection, development and training, motivation, talent management and human resource (HR) services, thus supporting personnel management processes and increasing the efficiency of administrative tasks. The type and scope of the applied IT solutions depended on the size of the company. Large enterprises had a tendency to integrate specific tools used in HR processes into one employee management system. The research showed a number of advantages regarding IT tool implementation in HRM, such as improved HR management efficiency due to data integration, obtaining a better match between employee competences, their development capacities and company demands. Moreover, the use of IT tools increased employee engagement in the performance of tasks. The implementation of IT tools in HRM produces certain limitations since technologies can be static and information can be transferred in one direction only. Therefore, face-to-face relationships, opportunities for sharing opinions between employees and prospects for development are essential in enterprises because they impact employee engagement.
5
Content available remote

EDI system in logistic management of an enterprise

72%
LogForum
|
2019
|
vol. 15
|
issue 2
205-221
EN
Background: Currently, many IT tools are used in every field. Therefore, the management of enterprises want modern IT solutions to also include logistic applications in various and diversified business profiles. It is also related to the minimization of operating costs. The EDI system makes it possible to achieve such goals. For this reason, research was carried out in selected Polish and Russian enterprises and the results were presented together with the conclusions regarding the use of the EDI system. Methods: The comparision of small enterprises in Poland and Russia were conducted. For that purpose a random sample of 100 enterprises, i.e. 50 enterprises in Poland and 50 enterprises in Russia was selected. The data were collected by the use of specially prepared questionnaires. Results and conclusions: EDI system is used in both Polish and Russian enterprises although the scope of application of this system varies and depends on the concept of its use by the management of enterprises. Polish enterprises is mainly focused on the optimization of inventory management, minimization of costs and productivity of the enterprise, while in the case of Russian enterprises, activities are aimed at improving relationships with partners, the quality of the company's operations and productivity.
XX
Wstęp: Obecnie wykorzystywanych jest wiele narzędzi informatycznych w każdej dziedzinie. Dlatego kierownictwa przedsiębiorstw chcą, aby nowoczesne rozwiązania informatyczne obejmowały także zastosowania logistyczne w różnych i zróżnicowanych profilach działalności. Związane jest to także z minimalizacją kosztów działalności. System EDI umożliwia realizację takich celów. Z tego względu przeprowadzono badania w wybranych przedsiębiorstwach polskich i rosyjskich oraz przedstawiono wyniki wraz z wnioskami w zakresie stosowania systemu EDI. Metody: Przeprowadzono analizę porównawczą pomiędzy polskimi i rosyjskimi małymi przedsiębiorstwami. W celu wyselekcjonowano losowa próbę 100 przedsiębiorstw tj. 50 przedsiębiorstw polskich i 50 przedsiębiorstw rosyjskich. Dane do analizy zostały zebrane przy pomocy specjalnie przygotowanej ankiety. Wyniki i wnioski: System EDI jest używany zarówno w polskich jak i rosyjskich przedsiębiorstwach aczkolwiek zakres i cel używania jest różny i zależy od koncepcji zarządzania w firmie. Polskie przedsiębiorstwa skupiają się głównie na optymalizacji zarządzania zapasem, minimalizacją kosztów oraz produktywnością natomiast rosyjskie przedsiębiorstwa skupiają się głównie na poprawie relacji z partnerami oraz jakością operacji biznesowych i produktywnością.
EN
Patient Online Account (IKP) is a multifunctional electronic application that aims at the improvement of data storing and processing in the IT system of healthcare. The article discusses national and international perspectives of data supervision platforms that are similar to IKP and use modern IT solutions and electronic applications.
PL
Internetowe Konto Pacjenta (IKP) to wielofunkcyjna aplikacja elektroniczna mająca na celu usprawnienie procesów gromadzenia i przetwarzania danych w systemie informacyjnym opieki zdrowotnej. W artykule została omówiona perspektywa krajowa oraz międzynarodowa w obszarze funkcjonowania podobnych do IKP platform nadzoru nad danymi wykorzystujących nowoczesne rozwiązania informatyczne i aplikacje elektroniczne.
PL
W artykule scharakteryzowano i zidentyfikowano aspekty zmian we współczesnych środowiskach produkcyjnych. Przedstawia kolejno zmiany związane z procesem organizacji procesów produkcyjnych związane z czwartą rewolucją przemysłową oraz postępującym stopniem informatyzacji systemów produkcyjnych. W artykule przedstawiono rozwiązanie, w jakim można je zastosować przy komponowaniu rozwiązań informatycznych dla nowoczesnych środowisk produkcyjnych.
EN
The article characterizes and identifies aspects of the changes in contemporary production environments. It presents successively changes related to the process of organization of production processes related to the fourth industrial revolution as well as to the progressive degree of computerization of production systems. The article outlines the solution and context in which they can be applied to composing IT solutions for modern production environments.
PL
Połączenie najnowocześniejszych technologii informatycznych i produkcji, takich jak cloud computing, Internet rzeczy, Big Data, sprzyjają większemu zaangażowaniu konsumentów oraz zaangażowaniu w całym cyklu życia produktu. Wspólna wizja odpowiedzialnego społecznie, spersonalizowanego, zorientowanego na usługi, inteligentnego, zrównoważonego i przyjaznego dla środowiska rozwoju jest globalnym priorytetem. Szybki postęp rewolucji naukowej i technologicznej, „Internet +” i „Inteligencja +”, zacierają linie różnych kanałów medialnych, tworząc rozwinięte środowisko, które zachęca do wyrażania opinii, komunikacji, tworzenia i dzielenia się. Ta rewolucja zapoczątkowała nadejście prosumpcji, umożliwiając konsumentom udział w procesie produkcji przez model „otwarty + ciągły”, który przyćmiewa starsze, tradycyjne media. Artykuł jest próbą przybliżenia koncepcji prosumpcji w dobie cyfrowej transformacji. Eksplorując najnowsze studia przypadków prosumpcji w przedsiębiorstwach, w artykule wykorzystano również teoretyczne metody badawcze. Oprócz omówienia odpowiedniej literatury za pomocą metody analityczno-syntetycznej w badaniu wykorzystano abstrakcję, aby skupić się na kluczowych elementach do analizy. Ponadto do wyciągnięcia wniosków z wyników wykorzystano uogólnienie i wnioskowanie. Jako główną hipotezę należy przyjąć, że prosumpcja ma ogromne znaczenie w cyfrowym świecie. Artykuł przybliża pojęcie prosumpcji w kontekście transformacji cyfrowej. Należy zauważyć, że transformacja cyfrowa zrewolucjonizowała wszystkie aspekty przedsiębiorstw, szczególnie wykorzystanie mediów społecznościowych.
EN
The fusion of cutting-edge information technology and manufacturing, like cloud computing, the Internet of Things, big data fosters greater consumer involvement and engagement throughout the entire product life cycle. A shared vision for socially responsible, personalized, service-driven, smart, sustainable, and eco-friendly development is a global priority. The rapid progress of the „Internet +” and „intelligence +” scientific and technological revolution blurs the lines of various media channels, establishing an evolved environment that encourages expression, communication, creation, and sharing. This revolution launched the advent of prosumption, allowing consumers to take part in the production process via an „open + continuous” model that eclipses older, traditional media. This article endeavors to showcase the concept of prosumption during the era of digital transformation. Exploring recent prosumption case studies in enterprises, this article also utilized theoretical research methods. In addition to analyzing relevant literature through analytical-synthetic analysis, the study employed abstraction to focus on crucial elements for analysis. Furthermore, generalization and inference were utilized to draw conclusions from the findings. It should be stated as the main hypothesis that the prosumption has a great importance in the digital world. This article explores the notion of prosumption in the context of digital transformation. It’s important to note that digital transformation has revolutionized all aspects of businesses, especially the use of social media.
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