Full-text resources of CEJSH and other databases are now available in the new Library of Science.
Visit https://bibliotekanauki.pl

Results found: 5

first rewind previous Page / 1 next fast forward last

Search results

Search:
in the keywords:  QUALITY MANAGEMENT SYSTEM
help Sort By:

help Limit search:
first rewind previous Page / 1 next fast forward last
1

Quality Management in Developer's Activity

100%
Zaplata S., Kierzek K.
Ekonomika i Organizacja Przedsiębiorstwa
|
2006
|
issue 8(679)
60-69
EN
The paper presents a process approach in the quality management system compatible with ISO 9001:2000 norm in a developer's activity. The main reason for the system implementation were highlighted, chosen system processes characterized, as well as problems of work improvement after certification audit presented
2

Effectiveness Measurement of Quality Management System

100%
Ligarski M. J.
Ekonomika i Organizacja Przedsiębiorstwa
|
2007
|
issue 5(688)
79-84
EN
The main objective of the paper is to define the role of measurement of the quality management system effectiveness in corporate management. The article presents eight tools useful for effectiveness measurement. The author draws attention to certain conditions which have to be fulfilled so that the process of measurement could proceed properly. The factors determining the quality of measurement process are highlighted as well.
3
Publication available in full text mode
Content available

THE IMPACT OF PERSONAL FACTORS ON THE EFFECTIVENESS OF QUALITY MANAGEMENT SYSTEM: QUESTIONNAIRE RESULTS

51%
Zaplata S.
Zarządzanie Zasobami Ludzkimi
|
2010
|
issue 1(72)
88-97
PL
W niniejszym artykule przedstawiono czynniki wpływające na skuteczność systemu zarządzania jakością. Autor, na podstawie przeglądu literatury przedmiotu, zidentyfikował pięć grup czynników wewnętrznych: osobowe, dotyczące dostawców, klientów, zasobów oraz organizacyjne. Zależności pomiędzy tymi grupami czynników oraz wnioski zostały przedstawione na podstawie badania ankietowego przeprowadzonego wśród 164 przedsiębiorstw budowlanych w Polsce, posiadających certyfikowany system zarządzania jakością wg ISO 9001:2000.
EN
This article presents factors influencing the effectiveness of the quality management system. On the basis of topical literature, the author has identified five groups of internal factors - human, supplier, customer, resource, and organizational. The relationship between these groups of factors as well as conclusions are presented on the basis of questionnaire–based research conducted among 164 Polish construction companies, holders of ISO 9001:2000 quality management system certification.
4

Znaczenie reklamacji w systemie zarządzania jakością

51%
Balon U., Dziadkowiec J.
Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie
|
2012
|
issue 886
5-26
EN
In a quality management system consistent with the PN-EN ISO 9001:2009 standard, the customer and his requirements play the key role. One of the requirements of this standard imposed on enterprises is to monitor information on buyers’ perception and satisfaction, and subsequently to use this data to improve an organisation, processes and products. One method of assessing customer satisfaction is to analyse user complaints. These constitute an element of the costs of quality, and more specifically, the costs of external failure. They are generated during the production process and revealed during utilisation. For enterprises, the complaints are a valuable source of information about drawbacks emerging on-site and not being detected by inspections. They should constitute a basis for improving activities in order to reduce non-conformance and increase product quality. The strength of the complaint management system may determine the company’s success to keep clients. Successfully dealing with complaints fulfills the requirements of norm PN-EN ISO 9001:2009 on the continuous improvement of management systems and the desire to satisfy the customer.
5

Adaptaciya system upravlinnya yakistyu osvitnix organizacij do kontekstnyx zmin novoyi versiyi mizhnarodnogo standartu ISO 9001:2015

51%
Stankevych I. V., Vitkin L. M., Gluchova O. I.
Mekhanizm Rehuluvannya Economiky
|
2015
|
vol. 2 (68)
103-114
EN
In the article noted that the emergence of the new version of ISO 9001:2015 “Quality Management Systems. Requirements”, will the new changes in the functioning of the quality management systems of enterprises and organizations in different sectors. It was emphasized that the need for the educational sector in its approach as regard the adaptation of quality management systems of higher education institutions – educational organizations to the new changes in the standard, taking into account the specifics of their activities. The paper focuses on the fact, that it is a quality management system plays an important role today in the sustainable development educational organizations, increasing efficiency and effectiveness and to achieve a high degree of trust and sustained commitment of consumers (customers) to educational services. The authors have analyzed and provided the context changes of the new version of ISO 9001:2015 through: changes in the structure of the standard; greater emphasis on the principles of quality management; changes in the nature and interpretation of terminology; the introduction of new requirements and elements, in particular – the concept of risk management. Taking into account the context changes of the standard, highlighted ways in which educational organizations have to move in order to adapt the existing quality management systems to the new requirements and changes of ISO 9001:2015.
first rewind previous Page / 1 next fast forward last
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.