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The Leadership Role in Implementation of Quality Management System

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Mazurkiewicz J., Wierzbicka M.
Ekonomika i Organizacja Przedsiębiorstwa
|
2007
|
issue 2(685)
35-41
EN
Quality management system (QMS) requires from top management to make commitments into the process of change. During the implementation period the management should determine targets and activities of the organization, delegate appropriate authorities to the company representative in charge of the QMS, give support and show interest in implementing practices, as well as, participate in solving occurring problems. Success of the implementation process is also conditioned by organizational culture chiefly determined by the leadership.In reality, consultants who implement the QMS meet many obstacles during the implementation process provoked by a lack of commitment from top management.
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