A positive image of the company is one of the determinants of the success of any company. It significantly influences gaining a competitive advantage which leads to a strong position in the market. Companies that maintain a positive image build trust among regular and potential consumers. An important issue in the subject of the image of the company is the image of the company as an employer, and one of the tools for building it are social media, which in today's society play an important communication function. In order to build a more effective image of the employer, the message should be directed to the target group, defined for example by belonging to a specific generation. Employees from different generations are characterized by certain features, needs and values, so it is important that communication channels are tailored to a specific recipient. The aim of the article is to systematize knowledge in the field of the image of the company as an employer, factors shaping it and the role of social media in the process of shaping a positive image. The method of research was survey research using the CAWI technique.
PL
Pozytywny wizerunek przedsiębiorstwa jest jednym z wyznaczników sukcesu każdego przedsiębiorstwa. Istotnie wpływa na zdobycie przewagi konkurencyjnej, która prowadzi do silnej pozycji na rynku. Przedsiębiorstwa utrzymujące pozytywny wizerunek budują zaufanie nie tylko wśród klientów, ale także wśród pracowników. Ważnym zagadnieniem w tematyce wizerunku przedsiębiorstwa jest wizerunek przedsiębiorstwa jako pracodawcy, a jednym z narzędzi jego budowania są media społecznościowe, które w dzisiejszym społeczeństwie pełnią ważną funkcję komunikacyjną. W celu budowania bardziej efektywnego wizerunku pracodawcy przekaz w social mediach na temat działalności przedsiębiorstwa powinien być dostosowany do grupy docelowej, określonej na przykład przynależnością do konkretnego pokolenia. Pracownicy z różnych pokoleń charakteryzują się pewnymi cechami, potrzebami oraz wartościami, dlatego ważne jest, by kanały i formy komunikacji były dostosowane do konkretnego odbiorcy. Celem artykułu jest systematyzacja wiedzy w zakresie wizerunku przedsiębiorstwa jako pracodawcy, kształtujących go czynników i roli mediów społecznościowych w procesie kształtowania pozytywnego wizerunku. Jako metodę badań przyjęto badania sondażowe z wykorzystaniem techniki CAWI.
The article presents the differences between understanding of the expectations of both the employers‘ and employees‘ who represent three generations: X, Y and the youngest – Z that cooperate with each in the labour market. The author draws attention to the divergences connected with these three generations‘ expectations towards the labour and confronts them with their values. The interviews conducted with management teams and the employees as well have allowed to set challenges which business has to face due to the growing number of people in the labour market. The author also describes some of the best practices of the companies that have managed to meet them.
The use of new technologies has brought many changes into consumer behaviour, especially into purchasing process. The aim of the article is to uncover the attitudes of different generations towards usage of new technologies in purchasing process and determine if the diffusion of innovative purchasing process is significantly different among different generations. The article presents the results of authors´ research of usage of new technologies in purchasing process, as well as attitudes towards it, among different age groups - Generation X, Y, Z and seniors. Results of hybrid research carried out by semi-structured interviews with 551 respondents show, that there are significant generational differences in all three components of attitude towards online purchase, which can be - due to its characteristics- considered the most complex use of new technologies in purchasing process. Results prove that the diffusion of innovation in the purchasing process is significantly influenced by the age group. With age the number of Innovators significantly drops and the percentage of Laggards rises. The ratio of those adopting “early” and “late” significantly changes according to age group as well. Majority of younger respondents are accepting the new technologies into purchasing process early (Innovators, Early Adopters, Early Majority). Middle-aged consumers accept the innovations proportionally - copying the Roger´s curve. Among seniors, the majority is “late” (Late Majority and Laggards).
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