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Organizacija
|
2011
|
vol. 44
|
issue 4
145-150
EN
Business process management (BPM) and business process outsourcing (BPO) play an important role in organizations helping them ensure competitiveness and competitive advantages and increase efficiency and effectiveness. Our study analyzes the role of outsourcing in Slovenian organizations. Data was obtained through a survey and interpreted with descriptive statistics, frequency statistics and Wilcoxon's signed ranks test. According to the results of statistical analysis there is 95% reliability that the degree of outsourcing of business processes in Slovenian organizations will increase and this applies to most business processes. Thus we can conclude that Slovenian organizations are following the trends in global markets and are adjusting to them as well.
EN
The concept of process management is currently becoming one of the key new directions of improvement of organizational performance and the theory of management. Identification and speedy implementation of changes are particularly topical issues in the context of the present-day global crisis. The article considers the issues of process management and change implementation in an organization through business process outsourcing and identifies the principal sources of risk. The authors present a model of process reengineering and change management for the purpose of a successful implementation of business process outsourcing projects; the model's application could provide organizations with additional possibilities of identification and assessment of the possible risks relating to implementation of business process outsourcing. A conclusion is drawn that the proper choice and implementation of the model and strategy of business process outsourcing and reengineering may enhance the organization's competitiveness.
EN
The research aims at reviewing concepts and debates on knowledge flow and mutual learning as externalities in cities, and to investigate the extent of change in the organization of work in enterprises as a result of the pandemic. The following research hypotheses were adopted: a) in the business service sector the change of the work model from stationary to remote or hybrid (combining stationary and remote mode) is a permanent effect of the COVID-19 pandemic, b) said change has a negative impact on the informal flow of knowledge. The study used a qualitative descriptive method referring to a critical review of the literature on the subject and surveys.
PL
W niniejszym artykule dokonano przeglądu pojęć na temat przepływu wiedzy i wzajemnego uczenia się jako efektu zewnętrznego w miastach, a także zbadano stopień, w jakim organizacja pracy przedsiębiorstw ulega zmianie wskutek pandemii. Przyjęto następujące hipotezy badawcze: a) w sektorze usług dla biznesu zmiana modelu pracy ze stacjonarnego na zdalny lub hybrydowy (łączący tryb stacjonarny i zdalny) jest trwałym efektem pandemii COVID-19, b) zmiana ta negatywnie wpływa na nieformalny przepływ wiedzy. W pracy wykorzystano jakościową metodę opisową odwołującą się do krytycznego przeglądu literatury przedmiotu oraz badania ankietowe.
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