Full-text resources of CEJSH and other databases are now available in the new Library of Science.
Visit https://bibliotekanauki.pl

Results found: 9

first rewind previous Page / 1 next fast forward last

Search results

Search:
in the keywords:  customers
help Sort By:

help Limit search:
first rewind previous Page / 1 next fast forward last
1
Publication available in full text mode
Content available

Sources of Information for Innovative Activity of Enterprises. Types, Importance, Measurement

100%
Krawczyk M.
Oeconomia Copernicana
|
2013
|
issue 1
5-18
EN
Innovation determines expansion or just existence of enterprises. It’s an important element of competitive advantage and it is a characteristic that encourages customers to buy novelties. Unfortunately, with innovation activity closely related is uncertainty risk, that means insecurity that costly process of creating innovation solutions will succeed. By dint of necessity of high costs of innovation activity, only small percent of enterprises have their own research and develop-ment buck-up. More and more popular become external sources of information for innovative activity, such as: customers, research and development networks, con-ferences, scientist publications and journals. The paper presents sources of infor-mation used by polish enterprises in innovation activity, classify them and show its essence and importance. Main attention is put on sources, which according to modern theories of innovation and practice of innovative firms, are the most im-portant, that means internal R&D activity and customers. An additional value of the paper is a discussion on the ways and the sense of measure the influence of chosen sources of information on the process of creation innovations in companies.
2
Publication available in full text mode
Content available

Wartość jako kluczowe pojęcie w dziedzinie nauk ekonomicznych

100%
Lewicka H.
Społeczeństwo i Ekonomia
|
2014
|
issue 2 (2)
64-72
EN
The term of ‘value’ is a subject worth analysis and literature review. There are various definitions of value connected with consumer goods, such as market value or production value. Along with economical growth in the world and development of economic sciences, there was a change in how the worth of goods was evaluated, starting from using cost of the production as a basis, to finally realizing that customers were the ones who set the value of a product and that this value was a subjective evaluation indeed, far from a simple sum of costs sustained during the process of production. The aim of the article is the presentation of possible perspectives of understanding the term of value and also to emphasize the fact that the character of value is also affected by subjective aspects that make it a philosophical term.
3
Content available remote

The determinants of logistics cooperation in the supply chain - selected results of the opinion poll within logistics service providers and their customers

88%
Świtała M., Klosa E.
LogForum
|
2015
|
vol. 11
|
issue 4
329-340
EN
Background: The paper is focused on some selected aspects of the cooperation between logistics service providers and their customers and considers the results of comparative analysis of importance assessment of the variables determining: the scope and nature of that cooperation, quality of providers' sales offer as well as changes in their customer service policy. Methods: To analyze the underlying problem direct research was conducted, i.e. a survey based on a questionnaire among 50 logistics service providers and 50 shippers. The sample was determined on special purpose. In the statistical analysis chi-square independence test, U Mann-Whitney's test as well as Cramer's V and Spearman's rho correlation ratios were used. Results: There were observed significant statistical differences between analyzed groups in the way the cooperation is perceived. The most vital discrepancies are related to customers' satisfaction degree and the assessment of the influence the providers' prices and competencies have on the cooperation. For the customers, declaring higher degree of the satisfaction from the cooperation, service quality was the most important factor. However, for the service providers, price factor was the most important one. Moreover, some differences in the answers related to changes in the service were observed, mainly with reference to: logistics capacity, out-of-loss shipments and communication. Conclusions: The group of customers revealed to be little demanding about logistics service. They tended to order mainly routine services, not demanding special skills from the service providers. This is the most probable reason why customers/providers preferred cooperation with greater number of entities. The customers, unlike service providers, also didn't have the need to develop more advanced forms of cooperation. Moreover, the observed differences related to the importance hierarchy of the cooperation determinants as well as service standards, should be considered by the logistics service providers when continuing their cooperation with customers.
PL
Wstęp: Artykuł koncentruje się na wybranych aspektach współpracy usługodawców logistycznych z klientami, ze szczególnym uwzględnieniem wyników analizy porównawczej oceny znaczenia determinant odpowiedzialnych za jej zakres i charakter, a także jakości świadczonych usług oraz zmian w polityce obsługi klienta. Metody: Podjęty problem badawczy zrealizowano na podstawie badań bezpośrednich, które przeprowadzono z zastosowaniem metody wywiadu kwestionariuszowego wśród 50 usługodawców logistycznych oraz 50 przedsiębiorstw zlecających obsługę logistyczną. Próbę badawczą dobrano w sposób celowy. W analizie statystycznej wykorzystano test niezależności chi-kwadrat, test U Manna-Whitneya oraz współczynniki korelacji V Cramera i rho-Spearmana. Wyniki: Odnotowano istotne statystycznie różnice w sposobie postrzegania współpracy pomiędzy badanymi grupami. Główne rozbieżności dotyczyły poziomu zadowolenia klientów oraz oceny wpływu cen świadczonych im usług i kompetencji obsługujących ich pracowników na przebieg współpracy. Dla klientów, deklarujących większą satysfakcję z tytułu współpracy z usługodawcami, najważniejsza była jakość usług. Z kolei usługodawcy największą wagę przypisywali głównie cenie. Odnotowano także różnice w odpowiedziach dotyczących zmian w obsłudze, zwłaszcza w odniesieniu do: potencjału logistycznego, bezszkodowości dostaw oraz wymiany informacji. Wnioski: Grupa usługobiorców okazała się mało wymagająca pod względem obsługi logistycznej. Klienci zlecali głównie usługi rutynowe, których świadczenie nie wymagało od usługodawców szczególnych umiejętności. Najprawdopodobniej właśnie dlatego, dostawcy/odbiorcy ładunków utrzymywali relacje z większą liczbą podmiotów. Nie odczuwali oni także potrzeby budowania bardziej zaawansowanych poziomów współpracy, na czym zależało przedstawicielom drugiej grupy. Odnotowane w badaniu różnice, zarówno te dotyczące hierarchii ważności poszczególnych determinant, jak i te odnoszące się do standardów obsługi, powinny zostać uwzględnione przez usługodawców podczas ich dalszej współpracy z klientami.
4
Publication available in full text mode
Content available

The Role of Competitors and Customers in the Development of Environmentally Sound Technologies

88%
Marczewska M.
Journal of Entrepreneurship, Management and Innovation
|
2014
|
vol. 10
|
issue 2
39-61
EN
The article presents two important forces influencing the development of product innovations by suppliers of environmentally sound technologies, namely competitors and consumers. It discusses these phenomena on the basis of different theoretical approaches (Ansoff and Stewart, 1967; Von Hippel, 1987, 2005, 2007; Prahalad and Ramaswamy, 2004). The results of the study show that Polish companies-suppliers of environmentally sound technologies are willing to gain inspiration from both demand and supply side market players. In case of supply side of the market, in most cases inspiration was not aimed at copying existing successful ideas. The competitors are perceived rather as a source of inspiration for further development of technological solutions. Although companies concentrate on having a relationship with customers and track their behavior, these relations have not been established by the Polish companies researched here in order to treat users as co-creators of product improvements or novelties.
5
Publication available in full text mode
Content available

Craft beer revolution: formation of a new segment in Slovakia

88%
Savov R., Szarková X.
Equilibrium. Quarterly Journal of Economics and Economic Policy
|
2022
|
vol. 17
|
issue 1
225-246
EN
Research background: Globalization has significantly affected the brewing sector worldwide during the last three decades. The industry consolidation and many acquisitions led to a reduced number of breweries and consequently to the homogenization of beer. It was an important factor affecting the significant decline in beer consumption in the world. However, over the years, this negative phenomenon also brought a new wave ? the development of craft breweries, and resulted in the formation of a new segment with specific preferences in the market. Purpose of the article: As a result of the craft beer revolution in the world and the wider offer on the beer market, customer preferences changed, and a new segment was subsequently formatted. In the past, lagers were the preferred choice, but due to the new wider range of beers offered in the market, they are about to lean towards other types of beer. Therefore, the purpose of this paper is to identify a new segment of craft beer consumers based on characteristics such as age, gender, education, income, residence, marital status, work, and leisure activities. Methods: For data collection, a questionnaire was used as a tool and, therefore, we analyzed the answers of 685 respondents from Slovakia. The questionnaire is evaluated through dependency analysis using nonparametric methods (Kruskal-Wallis Test, Mann-Whitney Test) to identify the differences between groups of customers and to describe the characteristics of a typical consumer of craft beer. Findings & value added: The craft beer revolution in the world brought a formation of a new segment, which considers the taste and quality more compared to price. Our research has confirmed that this segment consists of highly educated men (26?40 years old), with above average income. However, it is important for beer producers to know this segment more to meet its requirements. Nevertheless, deeper studies of this segment were missing. Therefore, our research was focused on other parameters of the segment and according to our findings, these consumers are from bigger cities, working more mentally, and doing sports in leisure time.
6
Publication available in full text mode
Content available

Relationship marketing from the perspective of employees (comparison analysis)

75%
Góralczyk M.
Central European Review of Economics & Finance
|
2022
|
vol. 38
|
issue 3
61-77
EN
The aim of the study is to answer the question how the attitude of the company?s employees has changed in terms of assessing building proper relationships with business partners in relation to suppliers, recipients, customers and other entities with which the companies/organizations cooperate. Moreover, it is important to demonstrate a change in perception in the assessment of activities conducive to building good relationships. The article presents various approaches to relationship marketing as well as its application and significance for the functioning of enterprises in various areas.  The results of empirical research from two research periods conducted among respondents working in various enterprises and organizations in the Lubuskie voivodship have been presented. The subjectivity of employees in shaping relations with business partners has been demonstrated.
7
Publication available in full text mode
Content available

Supplying Spin-Offs: Collaboration Practices in the Perpetuation of an Organizaton

63%
Hydle K. M., Meland K. V.
Journal of Entrepreneurship, Management and Innovation
|
2016
|
vol. 12
|
issue 4
51-68
EN
This paper focuses on the collaboration practices between spin-offs and their customers and suppliers. With empirical material from seven cases of incumbentbacked spin-offs, we find that suppliers are highly involved in the development of the innovation that spin-offs are based upon and specifically, the practices of understanding customers, identifying a market gap and collaborating with suppliers. We contribute to the spin-off literature by revealing which activities are at play for successful spin-offs, and we contribute to practice theory by empirically uncovering the general understandings in the perpetuation of an organization and the nets between the spin-offs and their suppliers.
8
Publication available in full text mode
Content available

Business communication in Poland: sale promotion, advertising, public relations and virtual communication

63%
Lewicka H.
Społeczeństwo i Ekonomia
|
2015
|
issue 2(4)
67-84
EN
Business communication is a key activity for every business, as every business has to deal with its external and internal environment. It describes many business activities and can be taken under consideration from different perspectives, but still the basic communication activities can consider any company in the world. However, the cultural aspect determines the realization of every activity. In different countries the way a business communicates with customers, or business actors do it within the company, differs respectively to national traditions, values and beliefs. The aim of the following article is to present, analyse and explain the way of business communication in Poland. As every country, it has a specific characteristics that is distinctive only for its own, which deeply affects various aspects of business communication. The typical and mainstream ways of realizing the activities in the country will be presented including advertising practice and media regulations which also affect this area of communication. The article will focus on the external communication in Poland, taking under consideration four areas: sale promotion, advertising, public relations and virtual communication. The analysis will start from short elaboration of what the essence of business communication is and the current country characteristics in terms of economy. The article will form a useful material for foreign studies purposes and may also be helpful in further comparisons with other countries.
9

Wykorzystanie public relations w kształtowaniu wizerunku biura nieruchomości

51%
Sobula J.
Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie
|
2015
|
issue 3(939)
139-148
PL
Celem artykułu jest przedstawienie działań z zakresu public relations, podejmowanych przez agencje nieruchomości, takich jak np. zbieranie informacji na temat danej osoby, instytucji, firmy lub innego podmiotu. Działania z zakresu public relations podejmowane są zarówno przez małe firmy lokalne, jak i duże agencje o zasięgu ogólnokrajowym głównie z wykorzystaniem procesu komunikacji, a także poprzez nawiązanie i utrzymanie odpowiednich relacji zarówno z klientami, jak i ze współpracownikami. Wielkie agencje, działające na terenie całego kraju, dysponują dużymi budżetami marketingowymi i zatrudniają dodatkowo specjalistów od public relations. Siłą małych firm jest lojalność, rzetelność oraz indywidualne podejście do każdego klienta. Z badań wynika, że tylko te firmy, które lepiej konkurują o pozyskanie nowych klientów i potrafią nawiązać z nimi trwałe i silne relacje zdobywają na rynku przewagę nad innymi i mają większe szanse na utrzymanie się na rynku.
EN
The purpose of this article is to present the activities undertaken by public relations agencies operating on the real estate market. Image is made up of a collection of information about a person, institution, company or other entity, and is very important in the daily operations of the office. Public relations activities are being pursued by small local companies to large agencies nationwide. They are mainly based on communication processes, as well as establishing and maintaining good relations with both clients and colleagues. Unlike small businesses, large agencies, operating throughout the country, have large marketing budgets and also employ public relations specialists. The strength of small businesses is their loyalty, reliability and individual approach to each client. Research shows that only those companies that better compete to gain new customers, with whom they can form durable and strong relationships, gain market advantage over others and are more likely to stay in business.
first rewind previous Page / 1 next fast forward last
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.