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Scientometric and Bibliometric Analysis in Analytical Marketing Research

100%
Więcek-Janka E., Szewczuk S.
Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia
|
2022
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vol. 56
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issue 1
143-167
EN
Theoretical background: Analytical marketing is at the heart of scientific research because it plays an important role in building the competitiveness of enterprises and is an opportunity for them to grow.Purpose of the article: The aim of the article is to present the results of a bibliometric analysis of the developing area of analytical marketing.Research methods: For this purpose, specialist journals published between 1900 and 2021 were searched in the Web of Science database. The scientometric analyses carried out on their basis concern the number of publications, authorship and co-authorship, the number of citations, journals, thematic categories, institutions, countries and keywords. Over 200 publications cited 2,563 times were analyzed.Main findings: The concept of analytical marketing was taken into account by over 400 authors, with Maria Petrescu authoring the highest number of publications, and Michel Wedel being the most significant author due to the number of citations. An important role, due to the number of publications in this area, is played by institutions based in the USA (over 50%), including the University of Nevada, Las Vegas (UNLV) and the Nevada System of Higher Education (NSHE). What is more, the conducted research emphasizes the importance of marketing analytics and presents benefits that stem from using it.
2

O interdyscyplinarnym charakterze analitycznego CRM

72%
Łapczyński M.
Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie
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2013
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issue 909
59-68
PL
Celem artykułu jest podkreślenie interdyscyplinarnego charakteru analitycznego CRM i jego związków z innymi dziedzinami, podejściami i procedurami badawczymi. Autor próbuje umiejscowić to podejście badawcze na tle innych pokrewnych dyscyplin. Odwołuje się w tym celu do angloamerykańskiej i skandynawskiej szkoły marketingu relacji, marketingu opartego na bazach danych, marketingu wspieranego danymi, analityki biznesowej oraz badań rynkowych i marketingowych. Podsumowaniem pracy jest próba zdefiniowania analitycznego CRM z perspektywy badań marketingowych.
EN
The purpose of this article is to highlight the interdisciplinary nature of analytical CRM and its relationships with other disciplines, research approaches and procedures. The author attempts to locate this research approach relative to other related disciplines. He refers to the Anglo-American and Scandinavian schools of relationship marketing, database marketing, data-driven marketing, business intelligence and market research. The summary of this study is to define analytical CRM from the perspective of marketing research.
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