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PL
Jedną z cech współczesnego społeczeństwa jest coraz szersze i powszechniejsze posługiwanie się technologiami informatycznymi. Wymusza to także na administracji publicznej uwzględnienie w swoich metodach pracy i procedurach korzystanie z elektronicznych środków komunikacji. Stąd też ta część administracji, której funkcjonowanie związane jest z wykorzystaniem informatyki, określana jest mianem elektronicznej administracji. Utożsamiana jest z ona z administracją nowoczesną, tanią, szybką i niosącą oszczędność czasu i kosztów. Jest to administracja, która realizuje swoje zadania za pośrednictwem Internetu, a wymiernym tego dowodem jest choćby Elektroniczna Platforma Usług Administracji Publicznej (platforma ePUAP).
EN
One of the features of modern society is wider and more popular employment of information technologies. This forces also the public authorities to include in their working methods, procedures the use of electronic means of communication. Therefore, this part of the administration, whose functioning is related to the use of information technology, is referred as e-government. It is identified with a modern, cost-effective, fast, time and cost savings administration. This is an administration which carries out its tasks through the Internet, and a tangible proof of this is for example Electronic Platform of Public Administration Services (ePUAP platform).
EN
The article analyzes the methods and criteria for evaluating the effectiveness of e-governance and e-democracy used in the countries of the European Union and the United States in the context of their implementation in the activities of state authorities and local self-government in Ukraine. It is emphasized that the main activity of the executive power is the provision of services to citizens, therefore, the concept of the effectiveness of the activities of state authorities and local self-government is inextricably linked with the effectiveness of the provision of public services. It is proved that modern information and communication technologies are an important tool for improving the efficiency of the provision of public services, which should be able to be used correctly, because according to the results of evaluating the effectiveness of the provision of electronic public services by the executive power, it is possible to judge the effectiveness of its activities as a whole. It is noted that currently the effectiveness of e-government is evaluated in two ways: 1) assessment of the readiness of e-government and 2) assessment of the socio-economic effects of e-government. It is emphasized that for Ukraine today, one of the priority tasks in the implementation of administrative reform is the active use of the national system of indicators for evaluating the effectiveness of e-government, taking into account the methodological approaches proposed by the world community. This will allow quickly responding to problems and risks on the way to promoting reforms.
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