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Tvůrci administrativních textů jako tazatelé jazykové poradny

100%
Martinkovičová B.
Naše řeč (Our Speech)
|
2017
|
vol. 100
|
issue 3
159-167
EN
The article is a further contribution to the analysis of the database of questions sent to the Language Consulting Center at the Czech Language Institute. It deals with the group of inquirers - representatives of institutions, whom the linguists understand (in addition to journalists, translators and the like) as authoritative language user. It makes use of the databases of e-mail and phone queries. The article focuses on the three main topics: which linguistic phenomena the inquirers are most interested in, how they use and write about accessible sources of the norms and which attitudes to their own language competence they have. The aim of the article is to form a complex image of one group of so-called authoritative language users.
2
Content available remote

"Tady mám takovou větu - a já nevim, jestli je prostě správně napsaná česky": příspěvek k problematice pokládání dotazů jazykové poradně

80%
Dvořáková K.
Naše řeč (Our Speech)
|
2024
|
vol. 107
|
issue 1
21-47
EN
The Language Consultation Centre (LCC) of the Czech Language Institute has been offering telephone consultations for almost eighty years. During that time papers about the content of queries were published fairly regularly, but the interaction between callers and LCC employees was mostly disregarded (with a few recent exceptions). Therefore, this paper presents an analysis of the ways that the callers formulate their queries. For this purpose, I examined 102 language queries from 63 recordings of authentic phone calls to the LCC using the methodology of conversation analysis. In the queries I identified recurring components and divided them into seven categories based on their functions: thematizing knowledge deficit, defining the topic of the query, supporting or rejecting the solution, disclaiming authorship (of a “problematic” language form), justifying the query, providing additional information, and signalling transition to the next part of the utterance. This categorization proved that language queries are complex utterances that reflect the norms of the genre of telephone language consulting. In other words, the inquirers are well aware of what information they can present and how, and what they can expect from LCC employees in return.
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