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EN
Objectives: The main objectives of this paper are to determine the conditions of the transfer of knowledge in municipal enterprises, to identify the subprocesses of knowledge transfer along with the methods used in their implementation, and to determine the rules for knowledge transfer recommended for use in municipal enterprises. Research Design & Methods: The literature studies method, the critical analysis method and a case study was used with the support of surveys and in-depth interviews. Findings: It was found that in the studied organisation – Cracow Waterworks – there are favourable conditions for knowledge transfer. One takes actions aiming at shaping organisational culture based on mutual trust, focused on promotion and support of transfers, including knowledge sharing. It seems that the management, in its daily organisational behaviour and actual attitudes, meets standards and values focused on team forms of work organisation, the creation of a supportive atmosphere, respect for the rule of reciprocity, promoting altruistic attitude in sharing knowledge, and building positive the reputation of a given employee. Indisputably, these phenomena are catalysed by a sense of safety of employment and average job seniority. Implications / Recommendations: Main recommendations for the surveyed organisation (Cracow Waterworks) are to focus on acquiring knowledge from outside the organisation and sharing, especially tacit knowledge. It was noticed that in the studied municipal company knowledge is shared only through direct interactions, most often through individual and direct contact, often in the form of tacit knowledge. More efforts are needed to expand the organisational level of knowledge sharing - here support can be sought via technical solutions, preserving the context of motivational system and the organisational culture. A reliable social and technical infrastructure of the knowledge environment should also be built. Another important challenge should be to construct a system of knowledge transfer that takes into account its inter-organisational dimension. It is recommended to shape an appropriate organisational culture – culture promoting knowledge – and create an appropriate context for the implementation of this process with the participation of knowledge. Contribution / Value Added: Taking into account the conditions of operation of municipal enterprises, general principles and detailed guidelines have been formulated to support the effective implementation of the knowledge transfer process in these specific organisations operating in the special context of municipal management.
EN
This article elaborates on a model of knowledge sharing in Polish manufacturing enterprises. The author aims to analyse the effectiveness of knowledge sharing in Polish manufacturing enterprises based on the research results gained from the study described in this paper. In particular, the likely consequences and results of knowledge sharing by using Web 2.0 technologies are studied. This is followed by a discussion on the results of the literature and empirical studies. The summary indicates potential directions for further work.
EN
Purpose: The presented paper aims to reveal the relationship between emotional intelligence and knowledge sharing of employees of Hungarian organisations. Furthermore, the emphasis is placed on identifying the specific emotional intelligence traits which enable knowledge sharing.Design/methodology/approach: The database includes 215 full questionnaires collected via LimeSurvey system. The research has applied quantitative methodology. After the Hungarian validation of TEIQUe (Petrides, 2009) emotional intelligence measurement and Kankanhalli’s Knowledge Sharing scale (Kankanhalli et al., 2005), correlation analyses have been adopted to test the hypotheses.Findings: Significant positive relationship can be identified between employees’ emotional intelligence and knowledge sharing behaviour. Well-being, emotionality, self-control and sociability as emotional intelligence factors show relation to altruism, loss of knowledge and reputation. Among individual factors, differences can be identified regarding generation and position, while gender and education do not seem to play a significant role in this relationship. Regarding organisational characteristics, differences can be detected according to the size of the organisation.Practical implications: The outcome of the research can help companies, managers and HR specialists to learn how to trigger knowledge sharing behaviour according to gender and position while taking the size of the organisation into consideration.Original value: The original value of the research is that specific emotional intelligence traits have been identified to detect knowledge sharing behaviour regarding individual and organisational characteristics. The presented paper has been the first study to
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EN
The purpose of this paper is to present the problems of knowledge management occurring at public schools. In particular, attention has been paid to the process of knowledge sharing. The identification of the barriers to the knowledge management process was based on the research conducted among the Polish employees of economics and management departments of public universities.
EN
Knowledge flow between employees is an important process that influences both effectiveness and innovativeness. Among the antecedences of the employees’ knowledge sharing behaviour are the physical structure of the organization and the decisions concerning placement of individuals in the work space. The paper examines how organizational architecture and location of employees is related with different types of knowledge sharing. In this case study research the work place observation and content analysis of interviewees were applied. The study was done in the Quality Department in Polish subsidiary of multinational concern. It turned out that where there was the greater physical distance between employees and limited visual contact, the responsive knowledge sharing was favoured. Moreover, the more open was the work space where employees from different departments were located, the employees looked for the cloistered areas to share knowledge and that process was less spontaneous. In order to eliminate the spatial constrains to knowledge sharing, the group leaders in the department, regularly organized meetings facilitating knowledge flow in the groups.
EN
The study aimed to investigate the relationships between intra-organizational knowledge sharing and the absorptive capacity of a company - under conditions of two mediators: job satisfaction and organizational commitment. Identifying the relationships between these variables contributes to the development of the literature in the field of strategic management concerning the mechanisms creating the absorptive capacity of the company. Absorptive capacity is understood as the ability to acquire, assimilate, transform, and exploit useful external knowledge. The object of study was a company specializing in the production of high-quality insulating glass and special glass - one of the leading producers in this line of business in Poland. To test the hypotheses, the author performed the regression analysis, which revealed a direct relationship between the process of knowledge sharing and absorptive capacity. Above all, the results achieved show that intra-organizational knowledge absorption and transmission stimulates an increase in job satisfaction, which in turn leads to an increase in organizational commitment. Both changes result in a perceptible increase in the absorptive capacity of the examined company. The observed double-mediating effect constitutes the added value of the above investigations.
EN
The last decade has seen a distinct increase in the frequency of the appearance of virtual teams within contemporary organizations. As knowledge sharing within the virtual team leads to better team performance, a deeper understanding of enabling organizational capabilities is highly relevant to both researchers and managers. Therefore, in this paper we focus on the concept of "internal change agent support". More specifically, we use a qualitative research design to study the role of internal agent support within the relationship between knowledge sharing and virtual team performance. A theoretical model was built and verified by means of structural equation modelling (PLS-SEM). The authors found that internal change agent support has a moderating effect on relationship between knowledge sharing and the virtual team performance and the knowledge sharing within the virtual team influences positively virtual team performance. These results add to the emerging academic discussion on continuous change management within dispersed teams. Our findings are also relevant to managerial practice as they suggest how to facilitate the process of knowledge sharing in a team, thus improving its efficiency.
EN
The focus of this paper is to analyze knowledge sharing processes in small and medium enterprises through a knowledge management perspective in order to further the understanding what tools small and medium enterprises operating in the Polish market use to share knowledge. Modern IT tools are used by only 30% of small and medium enterprises. The most often used tool is email, as confirmed by 88% of respondents. Knowledge sharing processes are vital to knowledge management initiatives of companies that operate in a changing environment and depend on innovation to gain a competitive advantage. Previous research on knowledge management in small and medium enterprises has shown many differences compared to larger firms. SMEs tend to place more emphasis on the management of tacit knowledge than larger firms, and communication channels in SMEs are more likely to be between firms, rather than internal to the organization. Therefore in the following study, a thorough investigation of tools for knowledge sharing is presented. This research attempts to fulfill the knowledge sharing processes gap between small and medium enterprises in the Polish context where traditionally large firms are mainly investigated
PL
Organizacje funkcjonujące w XXI w. muszą zdawać sobie sprawę z ważności czynników niematerialnych w budowaniu pozycji czy tworzeniu przewagi konkurencyjnej. Wiedza jako niematerialny zasób ma duże znaczenie w kreowaniu wartości organizacji. Sprawne i skuteczne zarządzanie wiedzą pozwala na uzyskanie wielu korzyści, w tym poprawy jakości funkcjonowania organizacji czy też szybkiego przekazywania i wykorzystywania właściwych zasobów w odpowiedni sposób. Dzielenie się wiedzą, jako jeden z procesów zarządzania wiedzą, jest istotny nie tylko ze względu na ciągłe poszerzanie wiedzy i umiejętności pracowników organizacji, ale również możliwość tworzenia nowej wiedzy lub rozwoju istniejącej. W pracy przedstawione zostaną wybrane aspekty dotyczące dzielenia się wiedzą w lubelskich organizacjach. Zwłaszcza w obszarze funkcjonowania organizacji i stosowanych ułatwień organizacyjnych dzielenia się wiedzą wśród pracowników.
EN
21st century organizations must be aware of the importance of non-material factors in building a position or creating a competitive advantage. Knowledge as an immaterial resource is of great importance in creating the value of an organization. Effective knowledge management allows organizations to get many benefits, including improving the quality of the organization or quickly transferring and using the right resources in an appropriate manner. Knowledge sharing as one of the knowledge management processes is important not only because of the continuous expansion of knowledge and skills of the organization’s employees, but also as the possibility of creating new knowledge or developing the existing one. The paper will present selected aspects of knowledge sharing in organizations of Lubelskie voivodeship, especially organizational facilitation of sharing knowledge among employees.
EN
In this conceptual paper, we suggest that knowledge flows constitute the antecedences of value creation by means of its communication component. Knowledge is increasingly being accepted as a source of value creation and a differentiator between firms. However, to a large extent, current approaches to management and governance of knowledge resources prescribe measurements of the stock of knowledge. Therefore, we suggest a bridge that connects current knowledge sharing understanding with properties from communication theory, to explicate knowledge in use through a communication patterns perspective. Building on the perspective of knowledge as a flow, and postulating that value is based on knowledge use, rather than knowledge possession, this paper addresses the research question: How can we express knowledge in such a way that it can be monetized and made accessible to specific managerial interventions? We explain how communication is instrumental in capturing knowledge value and allows for a connection with monetary value. Extant literature on organizational communication roles emphasizes the role of boundary-spanners in the search for and combination of experience and tacit knowledge. Individual nodes in organizational networks can possess knowledge. However, to be valuable, the knowledge resources need to be deployed and utilized. The use of knowledge will involve the communication of this knowledge through ties to other nodes. The paper proposes that boundary-spanning roles provide a focal point for such monetization efforts. The contribution of this paper is six propositions for future research on how management accounting and control systems can be brought to bear in their governable and calculable aspects if communication functions are given more attention.
EN
Research background: The research examines the impact of emotional intelligence and ethics on knowledge sharing within organizations. It examines the impact of emotional intelligence (EQ) on the ethical behavior of the individual. The focus is on the individuals working in the SME sector. A questionnaire survey was considered the most appropriate technique to conduct the research. The study is based on 1162 responses, collected from three countries (the Czech Republic, Hungary and Slovakia). Purpose of the article: The aim of this article is to examine the relationship between knowledge sharing, ethics and emotional intelligence. Furthermore, nationality, gender, education, and the age of the respondents influencing EQ are also examined. The additional goal is to explore the factors that influence employee behavior. Methods: We identified four hypotheses. To test these hypotheses, we used variance analysis and logistic regression. The AES scale was chosen to assess EQ, which consisted of 33 items. The results obtained are compared with the opinion of SME owners resulting from structured interviews. Findings & value added: About 20% of enterprises are not using any motivation tool to initiate knowledge sharing of their employees. The most common (47.2%) reason for silencing knowledge - the lack of appreciation - did not appear among the answer of company owners. According to the employee perceptions, gender has impact on the level of emotional intelligence, while nationality, education and age group have no impact on the EQ. SME owners do not address much attention to gender. The occurrence of unethical behavior does not depend on the size of the enterprise. According to employee opinion, the EQ has positive impact on knowledge sharing, while it is not affected by ethics. The majority of owners also agreed with the positive impact of EQ. The attitude of employees and owners differ in different aspects. The results have shown that gender plays an influential role in EQ. The research of this complex problem laid down the empirical foundations for the V4 countries.
PL
The purpose of this research is to examine the impact of social media usage on employee and organization performance. The research was done on one multinational IT Company. Social media usage was measured using knowledge sharing, decision making and communication. Organizational performance was measured using employee and organization performance. Questionnaires were developed and the items were measured using a Likert scale ranging from 1 to 5. This research takes on an explanatory approach and the sample consisting of 206 employees working in call center departments was recruited. The data was analyzed using SPSS 21 and AMOS 22 software. The results showed that only decision making has a positive and signifi cant impact on employee high performance and organizational performance. We found no signifi cant impact of the other two dimensions of social media usage (knowledge sharing and communication) on employee high performance and organizational performance. Therefore, this study suggests that top management in MNC companies as well as employees should consider social media usage for effective decision making to increase employee performance and organizational performance. This research contributes to existing studies on this topic, and future research could put emphasis on extending this research to another country or industry.
PL
Celem artykułu jest podkreślenie roli szkół wyższych w planowaniu i organizowaniu kształcenia przez całe życie, zwłaszcza w perspektywie koncepcji dzielenia się wiedzą, która była testowana podczas realizacji projektu innowacyjnego współfinansowanego ze środków Unii Europejskiej w ramach Europejskiego Funduszu Społecznego. Na wstępie autorki opisują założenia projektu „PI: Nowy model kształcenia przez całe życie w budowaniu potencjału rozwojowego uczelni”, realizowanego przez Wyższą Szkołę Biznesu w Pile. Następnie omawiają przebieg konferencji naukowych dotyczących innowacyjnego modelu kształcenia przez całe życie zorganizowanych w czterech różnych uczelniach.
EN
The aim of the article is to outline the role of the university in planning and organizing lifelong learning, taking into consideration the perspective of the possibility of knowledge sharing, applied during the implementation of a project co-financed by the European Union within the European Social Fund. First, the authors draw the basic concepts of the project “PI: The new model of lifelong learning in creating university’s developmental potential,” implemented at the Higher School of Business in Pila. Second, they describe scientific conferences devoted to the innovative model of lifelong learning organized by four different institutions of higher education.
EN
The main purpose of this paper is to determine which barriers are significant for prosumers and global team employees, and in turn what can discourage them from knowledge sharing. The main assumption was that prosumers and employees can share knowledge seamlessly, but that very often they are reluctant to do so. It seems to be a challenge for businesses to know which barriers hinder prosumers and employees in sharing knowledge. To find the answer to the main and specific research questions, as well as to present a complete picture of knowledge sharing barriers from the employee and prosumer perspectives, we combined two research methods in our study – qualitative and quantitative. The research process embraced a survey among prosumers and interviews with global team employees. The contribution of this paper is twofold: (1) a knowledge sharing barriers analysis, and (2) a conceptual framework development which presents the common barriers for knowledge sharing amongst prosumers and employees of global teams, to fulfil the research gap extant in the literature.
PL
Artykuł przedstawia doświadczenia związanie z tworzeniem, wdrożeniem i uruchomieniem Portalu wymiany wiedzy. Aplikacja ta stworzona została na potrzeby projektu „Absolwent na miarę czasu” współfinansowanego przez Unię Europejską na Wydziale Elektrotechniki i Informatyki Politechniki Lubelskiej na kierunku Informatyka. Portal jest odpowiedzialny za gromadzenie i wymianę wiedzy w trójkącie: uczelnia wyższa, przemysł oraz studenci i absolwenci uczelni. Artykuł przedstawia ogólne założenia systemów zarządzania wiedzą z uwzględnieniem zarówno kwestii technologicznych, jak i mentalnych użytkowników. Przedstawiono również założenia i wymagania aplikacji, określono typy użytkowników oraz główne moduły systemu. Artykuł przedstawia także potencjalne oraz faktyczne korzyści wynikające z wykorzystania systemu dla poszczególnych stron współpracy. Przedstawiona została także analiza wykorzystania aplikacji z uwzględnieniem rankingów popularności kategorii, wpisów dostępnych w repozytorium oraz podziału na poszczególne działy takie jak: artykuły tematyczne, staże i praktyki, ogłoszenia, prace dyplomowe. Artykuł zawiera także analizę problemów oraz ograniczeń aplikacji, a także opis trudności, jakie napotkano podczas wdrożenia i utrzymania portalu. Uwzględniono także aktywość poszczególnych grup użytkowników.
EN
The article presents experiences associated with the creation, implementation and running of knowledge sharing portal. This application was created for the project "A graduate of our time" co-financed by the European Union at the Faculty of Electrical Engineering and Computer Science of Lublin Technical University, in Computer Science. The portal is responsible for the collection and exchange of knowledge in the triangle: university, industry, and university’s students and graduates. Article presents a broad outline of knowledge management systems, taking into account both: technical issues and users mentality. It also presents the application’s idea and requirements, as well as specified types of users and the main modules of the system. The article presents also the potential and actual benefits of the system for individual project partners. The analysis of the use of the application is presented. It takes into account the popularity of categories, entries in the repository. Division into different sections such as topical articles, internships and traineeships, announcements, diploma theses is also considered. The paper contains an analysis of the application’s problems and limitations as well as description of the difficulties encountered during implementation and maintenance of the portal. The activity of individual user groups was also taken into account.
PL
Cel: prezentacja zjawiska dzielenia się wiedzą w zespołach decyzyjnych w przedsiębiorstwach z branży meblarskiej w Polsce. Analiza zjawiska dzielenia się wiedzą w zespołach decyzyjnych obejmowała pięć składowych: ocenę skłonności do dzielenia się wiedzą w ramach zespołów decyzyjnych, ocenę znaczenia wiedzy z perspektywy podejmowanych decyzji, która podlega dzieleniu w ramach zespołu decyzyjnego, identyfikację głównych motywów dzielenia się wiedzą przez członków zespołu decyzyjnego, identyfikację dominujących postaw wobec dzielenia się wiedzą oraz identyfikację dominujących form dzielenia się wiedzą. Metodyka/podejście badawcze: badania przeprowadzono w okresie marzec 2018 – wrzesień 2019, z zastosowaniem metody CATI. Respondentami byli członkowie zespołów decyzyjnych, odpowiedzialni za podejmowanie decyzji strategicznych w średnich i dużych przedsiębiorstwach branży meblarskiej na rynku polskim. Wyniki: analiza odpowiedzi udzielonych przez 123 respondentów pozwala stwierdzić, iż decydenci z branży meblarskiej w Polce: wykazują przeciętną skłonność do dzielenia się wiedzą, przy czym nieco wyższą skłonność mężczyźni niż kobiety; wysoko oceniają znaczenie wiedzy przekazywanej przez siebie innym członkom zespołu; głównymi motywatorami skłaniającymi ich do dzielenia się wiedzą są motywatory pozapieniężne; w większości deklarują postawę wobec dzielenia się wiedzą określaną mianem „transformatora wiedzy” oraz preferują bezpośredni kontakt członków zespołu jako formę dzielenia się wiedzą. Wartość: badanie przyczynia się do zrozumienia procesów związanych z dzieleniem się wiedzą, w szczególności w zakresie specyfiki sektora i rynku.
EN
Purpose: The aim of this article is to present the phenomenon of knowledge sharing in decision-making teams in companies representing the furniture industry in Poland. The analysis of the phenomenon included the following five aspects: assessment of the propensity to share knowledge within decision-making teams, assessment of the significance of knowledge to be shared from the perspective of the decisions taken, identification of the main motivations for sharing knowledge by members of the decision-making team, identification of dominant attitudes towards knowledge sharing, and identification of dominant forms of knowledge sharing. Design/methodology/approach: The survey was conducted in the time period March 2018 – September 2019, with the use of the CATI method. The research sample included members of decision-making teams responsible for making strategic decisions in medium-sized and large companies representing the furniture industry in Poland. Findings: The analysis of responses delivered by 123 respondents shows that decision-makers in the furniture industry in Poland display an average propensity to share knowledge, with a slightly higher propensity declared by men than women; they highly value the significance of the knowledge transferred to other team members; the main motivations prompting them to share knowledge are non-monetary motivations; the majority of them declare an attitude towards knowledge sharing labeled as ‘a knowledge transformer’ and prefer direct contact between team members as a form of knowledge sharing. Originality/value: The study contributes to the understanding of processes related to knowledge sharing, specifically in terms of sector and market specificity.
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PL
Profesjonaliści to pracownicy organizacji, którzy, z punktu widzenia realizacji strategii tworzenia nowej wiedzy i transferu wiedzy, są najcenniejszymi jej graczami. W tym kontekście szczególne znaczenie ma wymiar wielokulturowy współdziałania pracowników wiedzy, który określa nie tylko ich otwartość do dzielenia się wiedzą, ale przede wszystkim jego efektywność. Kultura kształtuje modele mentalne specjalistów oraz wpływa na inne determinanty procesu kreowania wiedzy cichej, przykładowo poziom i rodzaj zaufania.
EN
Professionals are those employees, that in terms of knowledge creation strategy and knowledge transfer strategy, are the most precious organizational players. In this context special significance has multicultural dimension of knowledge workers cooperation, that defines not only their openness to knowledge sharing but also it’s effectiveness. Culture forms mental models and affects other determinants of tacit knowledge creation process, as an example level and type of trust.
EN
Knowledge and information sharing in various disciplines in Polish academia
Management
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2013
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vol. 17
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issue 2
16-30
EN
Knowledge sharing processes with the participation of key employees The fundamental of the most important problems of human capital management, especially in relation to knowledge management is theoretical research and application verification conditions, motives and methods to encourage key employees of companies to communicate the knowledge of low-skilled workers. Key personnel represent top-class professionals. They include top managers, senior executives of long-term employment in a company and specialists presenting unique knowledge and skills. The Author presents research findings based on questionnaire surveys made up of a sample consisting of fifty companies operating in Poland.
PL
Celem artykułu jest przedstawienie barier dzielenia się wiedzą przez pracowników w wieku 50+ ("Baby Boomers"). Artykuł ma charakter teoretyczno-empiryczny, powstał na bazie krajowej oraz zagranicznej literatury przedmiotu oraz badań przeprowadzonych przez autorki. W artykule wykorzystano wyniki wywiadów przeprowadzonych z osobami w wieku 50+ oraz z przedstawicielami organizacji zatrudniających pracowników w tym wieku.
EN
The main objective of this paper is to present the barriers of knowledge sharing by employees aged 50+ (“Baby Boomers” “BB”). The article is of a theoretical-empirical nature and is based on home and foreign literature as well as the studies conducted of the authors. In the article, the authors used the results of interviews with employees over the age of 50 and with representatives of organizations employing “BB”.
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