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EN
The article presents the results of research obtained on the basis of the author’s original methodology for analysing visitor behavior towards the ‘monuments benches’ placed on Piotrkowska Street in Lodz. The research was designed and carried out by a team of seven students from the University of Lodz’s Faculty of Geographical Sciences. In addition to measuring the number of weekday and weekend visitors, the focus was on observing their behavior. More than 40 different behaviors and their associated positive and negative emotions were identified. Their variation was explained by various factors, the most significant of which were the monuments’ location on the city’s main street and their form. The research should be considered experimental, urging the continuation and broadening of its perspective, thus posing further or even new research questions.
PL
Artykuł przedstawia wyniki badań przeprowadzonych na podstawie oryginalnej (autorskiej) metodyki badawczej dotyczącej struktury zachowań osób odwiedzających ławkowe pomniki rozmieszczone na ul. Piotrkowskiej w Łodzi. Badania zostały zaprojektowane i przeprowadzone w siedmioosobowym zespole studentów Wydziału Nauk Geograficznych Uniwersytetu Łódzkiego. Oprócz pomiaru liczby odwiedzających w dzień powszedni i weekendowy skupiono się na obserwacji zachowań tych osób. Zidentyfikowano ponad 40 różnych zachowań i związane z nimi emocje – pozytywne oraz negatywne. Ich zróżnicowanie starano się wyjaśnić wieloma czynnikami, z których najistotniejsze to lokalizacja pomnika na głównej ulicy oraz jego forma. Badania należy uznać za eksperymentalne, skłaniające do kontynuacji i poszerzenia ich perspektywy, a więc postawienia kolejnych, czy nawet nowych pytań badawczych.
EN
Contemporary Catholic shrines in addition to religious activities are also entities conducting business activities. It is required in those activities to read and produce value for the customer. Visitors to the pilgrimage centers expect from those who manage the shrines professional delivering of the derived benefits and costs born in the process of purchase and use of products and services. It has been proved by surveys undertaken in five Polish shrines which conduct wide business activities. The pilgrims accept the use of economic tools to manage the religious centre. However, the studies have shown that knowledge of the quality of business management is still not an important measure for choosing the shrine. The pilgrims, however, would like to have their donation well used by those who are in charge of the religious centre.
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